Lead and scale Swap's engineering organization, defining platform vision and architecture, recruiting senior talent, and delivering AI-native, agent-powered commerce products. Prioritize projects for commercial impact, establish measurable engineering metrics, and ensure cross-functional alignment with Product and Business teams to launch and scale B2C/B2B offerings.

Lead technical support for US coverage, own complex escalations, advise on product launches and incidents, partner with Product and Engineering, improve support processes, and represent Support on architecture, integrations, security, and reliability discussions.

Lead and develop a team of Strategic Account Managers, drive retention and expansion, ensure alignment with sales and support teams, and improve account management processes.

The Senior QA Engineer will define and implement QA strategy, lead test automation, manage releases, and ensure quality across complex e-commerce systems.

The Senior Tax Associate will prepare and file indirect tax returns, monitor nexus rules, maintain tax registrations, and collaborate with various teams while enhancing tax processes.

Lead technical escalation ownership, readiness, and operational consistency across Swap Support. Drive prioritisation, cross-functional coordination with Product and Engineering, scale follow-the-sun coverage, implement AI-driven tooling and automations, and manage/support growth of the Technical Support team.

Serve as primary technical contact for complex customer issues across frontend, backend, integrations, and data pipelines. Troubleshoot APIs, webhooks, logs, and databases; guide technical setups; escalate and follow through with Engineering; improve documentation and surface product insights.

Assist with accounting reconciliations, maintain fixed assets, prepare payroll journals, support finance policies, and implement new ERP systems.

Lead and stabilize customer support operations, prioritize automation, manage the support team, and improve processes and workflows within a dynamic environment.

The DevOps Engineer will design and maintain cloud infrastructure, develop CI/CD pipelines, implement monitoring solutions, and enhance application performance while mentoring team members.

The Personalised Search & Retrieval Engineer will optimize semantic search infrastructure, develop personalized systems, and implement continuous learning for search quality improvement.

The Software Engineer will design and implement scalable code, collaborate with cross-functional teams, write efficient software and contribute to architectural decisions.

Join Swap as a Full Stack Engineer, working on eCommerce solutions. Responsibilities include writing code, architectural decisions, and collaborating with teams.

The Finance Associate will develop analytical systems and models to enhance profitability, automate reporting, and collaborate with finance and operations to drive strategic decisions.

The Senior Technical Support Specialist will resolve complex client issues, collaborate with other departments, and enhance support efficiency through documentation and mentoring.

The Lead Data Scientist will oversee the data science lifecycle, develop machine learning models, collaborate with teams, and support the evolution of the data science function at Swap.

The DevOps Engineer will design and maintain scalable cloud infrastructure, manage CI/CD pipelines, monitor system health, and enforce security practices while mentoring junior team members.

Lead and mentor data teams, define data strategy, oversee data infrastructure development, drive AI/ML innovations, and ensure data governance.

The Senior Growth Marketing Manager will drive sustainable growth, focusing on non-paid channels, conversion optimization, and running tests to inform growth strategies.

As a Content Creator, you'll develop and publish engaging content for social and digital platforms, collaborating closely with marketing teams.