Jobs at Swap Commerce

Manage and grow a portfolio of strategic, high-revenue SaaS accounts. Act as trusted advisor to senior stakeholders, drive retention, upsell, and expansion, run QBRs, lead escalations, coordinate cross-functional teams, maintain forecasting and CRM hygiene, and translate customer goals into account plans that deliver measurable commercial outcomes.

Own and scale Swap's organic and demand-generation ecosystem: SEO/AEO/GEO, content, CRO, and AI-assisted workflows to turn the website into a pipeline engine. Align paid and organic, run experiments, improve conversion, build backlink programs, and report performance tied to pipeline with RevOps.

Generate and qualify leads, book discovery meetings, and articulate Swap's value proposition. Manage outreach via cold calls, email, and social selling, maintain CRM records, collaborate with Account Executives, track performance metrics, and stay informed on market trends to drive revenue growth.

Provide Tier 2 technical support for merchants by investigating API logs, webhooks, and platform issues. Troubleshoot payments, shipping, customs, and integrations, liaise with Product and Engineering, join merchant calls, and create documentation to improve support processes and reduce future incidents.

As a Strategic Account Executive, you'll manage high-value enterprise accounts, lead complex sales cycles, and engage C-suite stakeholders. Your role involves strategic planning, tailored narratives, and closing multi-million dollar deals.

Provide empathetic, organized frontline support for merchants across email and dashboard; troubleshoot orders, shipping, returns, payments, and account configuration; escalate complex cases to CX/Product/Engineering; maintain knowledge base and document recurring issues to improve processes.

As an Enterprise BDR, you will generate business opportunities, engage with stakeholders, qualify leads, and build relationships to drive sales growth.

The Senior Product Manager leads the product strategy for global commerce capabilities, focusing on cross-border pricing, compliance, and enhancing merchant experiences. Responsibilities include defining product vision, working with SCRUM teams, delivering solutions, measuring impact, and coordinating with cross-functional teams for compliance and operational efficiency.

The Cross-Border Operations Coordinator manages operational control for cross-border activities, prepares documentation, supports merchants, and improves process efficiency.

As a Lead ML Engineer, you'll design and build recommendation systems, combining AI and user preferences to enhance shopping experience, overseeing the ML lifecycle from models to deployment.

Seeking a Full Stack Engineer with 5+ years of experience to develop scalable software, collaborate with teams, and design architectural solutions.

The role involves leading technical discussions, scoping integrations, and providing support for the Agentic Storefront and cross-border commerce solutions, focusing on building relationships with e-commerce leaders.

As a Full Stack Engineer, you will design and implement scalable software solutions, collaborate with teams, and oversee codebase integrity.

The Product Marketing Lead defines Swap's market strategy, shaping category narratives and driving revenue impact through product positioning and messaging. They collaborate across departments to enhance sales enablement and influence product development based on market feedback.

The Enterprise Business Development Representative is responsible for generating new business opportunities, qualifying leads, and building relationships with senior stakeholders to drive growth for Swap's e-commerce solutions.

Lead the Agentic Commerce team as Engineering Manager, focusing on AI-powered commerce innovation, team development, and high-quality software delivery.

The DevOps Engineer will design and maintain cloud infrastructure, develop CI/CD pipelines, implement monitoring solutions, and mentor junior engineers to enhance system performance and security.

The Senior Partner Manager will drive revenue growth and strengthen partnerships, executing go-to-market strategies in the logistics sector. Responsibilities include managing partner relationships, supporting internal sales, and tracking performance metrics for growth.

The Partner Manager is responsible for driving revenue growth, executing go-to-market strategies, building relationships, and collaborating with partners to enhance e-commerce solutions.

As a Strategic Account Executive, you will manage high-value enterprise accounts, engage C-suite stakeholders, and develop tailored strategies to drive sales in e-commerce.