Teams at Swap Commerce

Lead cross-team software initiatives for an AI-powered commerce storefront. Responsibilities include writing critical production code, reviewing architecture, improving reliability and scalability, evaluating tools, managing migrations, defining operational standards, leading incident response, measuring business outcomes, mentoring engineers, and documenting technical direction. The role requires deep TypeScript, JavaScript, Node.js, API, distributed systems, database, cloud, CI/CD, observability, and AI experience.

Provides HR guidance across employee relations, performance management, manager coaching, employee lifecycle processes, compliance, and HR operations. Advises managers and employees, leads probation, absence, family leave, and flexible-working matters, supports HR cycles, maintains records, and improves People processes through data, technology, AI, and automation across multiple jurisdictions.

Leads technical support across products and regions, owning complex escalations, technical readiness, incident prioritization, and resolution quality. Manages and develops support staff, establishes global processes, partners with Product and Engineering, improves tooling and metrics, and drives AI-enabled workflows such as routing, triage, root-cause detection, and knowledge surfacing while maintaining security, compliance, and customer trust.