Teams at SWAN Mauritius

Supports treaty and facultative reinsurance activities, including renewal data preparation, risk submissions, quotation analysis, placement coordination, documentation, compliance, claims recoveries, reporting, and broker or reinsurer relationships. Works closely with Underwriting, Claims, and Finance teams to monitor premiums, claims, recoveries, deadlines, and contractual obligations while maintaining accurate records and improving reinsurance processes.

Provides first-line technical support for hardware, software, network, account-access, and peripheral issues. Configures and manages Windows and macOS workstations, user accounts, mobile devices, and IT assets. Documents incidents, maintains knowledge-base content, supports onboarding, and delivers basic software training. Uses ticketing systems, Microsoft 365, identity-management tools, MDM solutions, remote-support tools, and basic PowerShell scripting to resolve and escalate technical problems.

Performs monthly pension allocations, maintains membership records, prepares correspondence and reports for employers, members, service providers, and stakeholders, and participates in departmental activities. The role requires strong analytical, communication, interpersonal, organizational, and teamwork skills, along with proficiency in Microsoft Office, the ability to work independently, and the ability to meet tight deadlines under pressure.