Jobs at Sutherland

Receive, review, and digitize provider enrollment and credentialing documents. Ensure completeness and accuracy, index and maintain records, support mailing and filing, perform high-volume scanning, use MS Office/SharePoint, and make minimal status calls to Medicaid/Medicare.

Collects, sorts, scans, and deposits incoming customer checks; maintains deposit trackers and records; coordinates remittance details with Treasury and offshore Cash Application teams; researches missing remittance information; ensures compliance with internal controls and audit requirements while meeting daily processing deadlines.

Manage pre-payroll activities and ensure compliance with European labor regulations. Maintain payroll records, process exceptions and one-off payments, support forecasting and analytics, prepare documentation for audits, assist mid-year and year-end reconciliations, and produce payroll reports and dashboards while collaborating with HR, finance, and cross-functional teams.

Lead developer responsible for end-to-end delivery of automation solutions: design, develop, test and deploy applications using .NET (Core/ASP.NET/MVC), C#, MS SQL Server and Azure. Work includes front-end integration (Angular/React/Node), CI/CD, containerized deployments, production debugging, status reporting, coaching and ensuring service quality within Agile Scrum.

Serve as primary technical account lead for enterprise customers: manage SLAs, drive adoption and ROI, resolve complex contact-center and telecom issues, coordinate cross-functional CX resources, conduct strategic reviews, recommend product improvements, and ensure customer satisfaction and retention while supporting sales and implementation efforts.

Serve as primary technical point of contact for enterprise accounts, manage escalations, monitor support metrics, drive cross-functional resolution, lead RCAs and operational reviews, support onboarding and adoption, mentor teams, and drive continuous improvement to ensure customer success and service excellence.

Lead Customer Experience Analyst performs CX observations, drives CE initiatives, delivers team-level analysis to improve CSAT/Issue Resolution/ASAT, identifies defects and root causes, provides coaching and targeted recommendations, and produces Level 1 analysis and continuous improvement follow-up for assigned teams.

Develop, customize, integrate, test, and deploy scalable enterprise software solutions for risk, fraud prevention, fintech, and data platforms. Collaborate with cross-functional teams, troubleshoot defects and performance issues, support deployments across environments, and contribute to architecture, code reviews, and continuous improvement.

Lead an onsite Taguig insurance claims support team, ensuring operational excellence, client communication, compliance, training, data-driven improvements, stakeholder collaboration, and adherence to disability leave processes (Short-Term, Long-Term, FMLA, State Leave).

Lead FP&A analytics by building executive Power BI dashboards, improving planning/forecasting, ensuring data governance and quality, and delivering actionable financial and operational insights to leadership.

Provide US-focused HR shared services across HR Operations, Payroll, Compensation & Benefits, Talent Management, and Ask HR. Manage employee lifecycle activities, resolve complex employee cases, maintain HR data in HRIS, support enterprise HR systems, collaborate with stakeholders, identify process improvements, and mentor junior staff (for Lead).

Design, develop, and maintain Windows desktop applications using C# and WPF. Own R&D for new components, implement UI with XAML/MVVM, optimize performance, integrate backend/data storage (SQL Server), troubleshoot issues, and collaborate with cross-functional teams to improve the software lifecycle.

Responsible for performing OS security scans, managing virtual machine environments, executing PowerShell scripts, maintaining XML configuration files, and collaborating with engineering teams to track and document scan findings.

The Salesforce Engineer will develop customized solutions within the Salesforce platform, design and implement applications, manage timelines, and collaborate with the project team in an Agile environment.

The Informatica (ETL) Developer designs and maintains data engineering solutions, implements ETL processes, supports applications, and collaborates with business users, ensuring data quality and compliance.

Lead complex design initiatives, influence product direction, mentor junior designers, and drive user-centered design strategies in a collaborative environment.

The Data Annotation Analyst reviews, labels, and classifies datasets for AI/ML models and operational intelligence, ensuring quality and accuracy in a 24x7 environment.

The Reports Analyst will create various reports, improve reporting processes, and work with MS Office and Google Sheets to meet client requirements.

The Marketing Campaign Manager will develop and execute integrated marketing campaigns targeting European regions, focusing on pipeline growth and ROI. Responsibilities include strategy execution, content creation, lead generation, and performance reporting.

The Project Manager will lead diverse project activities, manage scope, cost, quality, and stakeholder relationships, while ensuring timely project completion and effective communication.