Jobs at Sutherland

Implement and configure translation and localization platforms for enterprise clients. Lead discovery workshops, workflow design, translation asset migration, user training, documentation, adoption programs, ongoing functional support, user acceptance testing, change management, and requirements translation for technical teams. Work closely with stakeholders to operationalize translation workflows and ensure platform releases meet client expectations.

Provides German- and English-language technical support to merchants and business partners for payment terminals, POS systems, ATMs, and related services. Troubleshoots connectivity and payment errors, supports installations, replacements, activations, and configurations, manages portal access and back-office tasks, documents tickets, meets SLA targets, and escalates complex issues. The role is fully remote with rotating shifts and includes customer communication through phone, email, and ticketing systems.

Leads mechanical product design and development from concept through validation, including 3D modeling, assemblies, drawings, BOMs, testing, QMS documentation, and lifecycle changes. Uses CREO and PLM tools such as Teamcenter and Windchill. Collaborates with global teams, vendors, manufacturing, and quality stakeholders to develop and verify components, support production documentation, and deliver compliant mechanical products.

Provides first-level technical support for hardware, software, connectivity, video telematics, and platform issues. Troubleshoots and resolves customer, driver, administrator, and internal user problems, documents interactions, escalates complex cases, and maintains a high-quality customer experience. The role requires strong communication, multitasking, empathy, onsite availability in Bogotá, and familiarity with common technical support and service management tools.

Provides customer support through phone, chat, and email; documents interactions in a CRM, follows service procedures, resolves issues, escalates complex cases, and navigates multiple systems. Requires native Bulgarian and good English, strong communication and computer skills, attention to detail, process adherence, and shift flexibility. Prior customer-facing experience is advantageous.

Provides first- and second-level IT support, resolves complex hardware, software, connectivity, and access issues, and maintains Windows and networking environments. Responsibilities include Active Directory administration, hardware and software configuration, ticket documentation, incident prioritization, preventive maintenance, system updates, escalation coordination, and mentoring junior help desk staff. The role requires rotational shifts, on-call support, and occasional work across sites.

Supports B2B clients with credit operations, loan origination, underwriting, credit decisioning, risk, and collections processes. Investigates operational incidents, manages support tickets, reviews logs, coordinates engineering escalations, and tracks issues through resolution. Maintains client accounts, documentation, and service reports while communicating in English and Spanish. Requires credit operations experience, familiarity with Jira, APIs, system integrations, and basic scripting or coding logic.

Leads a B2B enterprise sales team supporting a global cybersecurity business. Responsibilities include coaching and developing sales professionals, driving revenue and pipeline growth, managing forecasts and opportunities, analyzing performance metrics, and achieving revenue, productivity, quality, and operational KPIs. The role uses Salesforce, Power BI, Tableau, and Excel to support data-driven decision-making and collaborates with internal and client stakeholders on sales strategy.

Provides onsite technical support, troubleshoots hardware, software, workstation, LAN, and network issues, and resolves help desk tickets within SLAs. Installs and maintains IT assets, Windows systems, applications, switches, routers, and peripherals. Performs preventive maintenance, manages user access, documents systems and network changes, supports audits and asset tracking, escalates recurring faults, and participates in problem management. Requires shift flexibility, 24/7 on-call availability, and possible assignment to other locations.

Provides IT support involving networking and hardware troubleshooting. Requires 2–3 years of experience, strong networking and hardware knowledge, troubleshooting expertise, and preferably relevant certifications.

Provides senior-level IT support involving networking and hardware troubleshooting. Requires 2–3 years of experience, strong troubleshooting expertise, and networking and hardware skills. Relevant certifications are preferred.

Provides senior-level IT support involving networking and hardware troubleshooting. The role requires 2–3 years of experience, networking and hardware knowledge, troubleshooting expertise, and preferably relevant certifications.

Provides IT support focused on networking and hardware troubleshooting. The role requires diagnosing and resolving technical issues, applying networking and hardware knowledge, and supporting infrastructure-related problems. Two to three years of experience is required, while relevant certifications are preferred.

Provide technical support by troubleshooting networking and hardware issues. The role requires two to three years of experience, strong networking and hardware skills, troubleshooting expertise, and preferably relevant certifications.

Provides IT support involving networking and hardware troubleshooting. The role requires 2–3 years of experience, strong networking and hardware knowledge, troubleshooting expertise, and preferably relevant certifications.

Administers outbound dialer systems by managing schedules, campaigns, filters, lists, reports, uploads, and downloads. Analyzes dialer output and payment data to identify issues, monitors system performance, and adjusts configurations. The role also documents activities, supports client-facing communication, and manages multiple priorities in a dynamic environment.

Provides customer service for a French-language account in an on-site Cairo contact center. Responsibilities include managing customer accounts, ensuring satisfaction, communicating effectively, and supporting customers during European time-zone rotational shifts.

Provide customer service for a French-speaking account in an on-site Alexandria contact center. Responsibilities include managing customer accounts, ensuring satisfaction, communicating effectively, and working rotational shifts aligned with European time zones. French proficiency at B2-C1 level is required. The role is open to graduates and dropouts, with prior similar experience considered a plus.

Leads a mortgage communication desk team supporting customers and stakeholders throughout the loan lifecycle. Manages daily operations, coaches communication specialists, monitors calls and written channels, handles escalations, tracks service-level and productivity metrics, and implements process improvements. Ensures accurate, timely responses, regulatory and client-policy compliance, data privacy, and effective collaboration across loan processing and servicing teams.

Reviews invoices and disbursements for approval and payment eligibility, verifies supporting documentation, researches duplicate invoices, processes reimbursements, and reviews peer submissions for accuracy. The role requires strong attention to detail, organization, multitasking, problem-solving, typing, customer needs assessment, and adherence to program policies and audit requirements. Flexible availability, onsite training or work, valid Jamaican identification documents, and successful background and drug screening are required.