Jobs at Sutherland

Provide bilingual (German/English) HR support via phone and email: log and resolve HR inquiries using ticketing systems, advise on policies and benefits, protect confidential data, meet service quality metrics, and adapt to changing processes.

Manage QA program: prepare sampling plans, ensure COPC-recommended audits (live, recorded, side-by-side), monitor sampling adherence, validate QA accuracy via ATA and calibration, coach QAs, analyze monitoring data, communicate insights to stakeholders, run quality awareness and improvement initiatives, build team competencies and engagement, and improve processes to increase efficiency.

Drive pipeline generation and qualification for AI-enabled digital transformation services. Manage full-funnel sales pipeline, perform consultative solution selling, use data-driven storytelling to build ROI-backed value propositions, engage CxO-level stakeholders, gather market intelligence, and collaborate with marketing, technical, and delivery teams to optimize KPIs and close deals.

Provide customer support via phone, email, chat and social media; resolve inquiries, meet contact-center SLAs and satisfaction targets; complete required training, follow data-security/NDAs, attend coaching, and maintain perfect schedule adherence.

Lead end-to-end delivery of software implementation projects using NICE methodology: manage scope, schedule, budget, quality, risks, stakeholders, procurement, and project teams. Act as single point of contact for clients, report status and revenue forecasts, and drive lessons-learned and PM community improvements. Ensure delivery across all SDLC phases for IT/telephony solutions and maintain strong customer relationships.

Process and reconcile vendor invoices and payments, handle vendor and internal inquiries, audit travel expenses, prepare cash disbursement forecasts and audit packages, and maintain accounting records. Resolve invoice discrepancies, update vendor information, and support process improvement efforts using ERP (SAP) and MS Office tools.

Lead detection, response, and data protection across SIEM/XDR/DLP platforms. Deploy and tune Google SecOps SIEM, implement UEBA, build SOAR playbooks, operate Trend Vision One XDR, administer Varonis DLP, perform threat hunting, incident response, forensics, compliance reviews, automation of SOC runbooks, and participate in red/blue exercises.

Provide on-site customer support for a hospitality account: handle inquiries, resolve issues, deliver tailored solutions, maintain high customer satisfaction, and work night/overnight shifts with professional phone etiquette.

Lead cloud security architecture, governance, and operations across multi-cloud environments. Own CSPM/CWPP programs, perform threat modeling, incident response, vulnerability management, compliance alignments, and mentor security engineers while integrating cloud logs into SIEM and ensuring audit readiness.

Monitor and investigate inbound/outbound email for spam, phishing, spoofing and abuse. Use Splunk for log analysis, validate SPF/DKIM/DMARC, execute mitigations (block/quarantine/escalate), document incidents, maintain audit trails, meet SLAs in a 24x7 environment, and collaborate with internal teams and vendors to resolve issues and track trends.

Design and build agentic AI systems: multi-agent workflows, RAG pipelines, OCR/document understanding, and Python/FastAPI APIs. Optimize model accuracy, latency, and reliability; deploy models to cloud (Azure) and containerize with Docker.

Manage and optimize Sabre GDS operations including reservations, ticketing, and modifications. Troubleshoot complex booking and ticketing issues, configure system features, train and support users, maintain configuration and resolution records, track performance, prepare operational reports, and ensure compliance with industry standards.

Own cloud cost management across GCP and AWS: reporting, optimization (rightsizing, CUDs/RIs, idle cleanup), tagging and chargeback, budget alerts, forecasting, and stakeholder communication. Support CloudOps/SRE activities including Datadog observability, incident response, on-call, and Kubernetes cost efficiency.

The SAP Technical Expert will build payment gateways and implement payment processing systems while ensuring integration with third-party APIs and cloud-native scalability.

The Sr. Associate Manager - Training coordinates and delivers training programs, evaluates effectiveness, and collaborates across teams to ensure performance excellence.

The position offers IT technical support, focusing on aiding users with technology-related issues and ensuring seamless business operations within the company.

The role involves customer support and inbound sales, focusing on resolving issues, recommending products, managing customer retention, and driving revenue growth using creative software solutions.

Lead end-to-end delivery of software projects: manage scope, schedule, budget, quality, risks, stakeholders and teams across SDLC phases. Serve as single point of contact, forecast revenue, report status, drive continuous improvement, and support global client relationships.

Support high-volume recruiting efforts for the Alexandria and Cairo areas, ensuring a smooth candidate experience and maintaining communication with resources.

Join a BPO QA team to monitor customer interactions, analyze feedback and survey data, provide coaching and trainings, run calibrations and root-cause analyses, participate in client workshops, and support continuous improvement. Must support weekend shift rotation and help improve overall customer satisfaction.