Jobs at Sutherland

Provides Tier-1 technical and student service support through phone, email, and chat. Troubleshoots hardware, software, networking, password, printer, LMS, and academic service issues; documents interactions in ticketing systems; escalates complex cases; generates standard reports; and follows structured workflows and workforce management schedules.

Deploys, operates, monitors, and maintains PostgreSQL and other databases hosted on AWS RDS. Responsibilities include database deployments, backups and restores, patching, upgrades, performance tuning, alert configuration, troubleshooting, scripting, infrastructure validation, operational support, and resolving production issues. The role provides 24x7 SaaS infrastructure support, participates in on-call rotations, maintains documentation, and collaborates with a global database team.

Leads HR business partner functions for a site, aligning HR strategies with organizational goals. Responsibilities include employee engagement, retention, training and career development, rewards, HR reporting, compliance, employee relations, and support for complex employee cases. The role partners with operations leaders, manages HR projects, supports multiple business units, and maintains workplace culture while working onsite and flexible hours.

Designs and operates multi-cloud platforms across GCP and AWS, including Kubernetes, infrastructure as code, CI/CD, monitoring, service mesh, automation, reliability, disaster recovery, and cost optimization. The role establishes reusable platform standards, supports incident response and on-call operations, leads technical direction, mentors engineers, and collaborates with global teams.

Develops executive dashboards, scorecards, and actionable insights for FP&A, operations, and leadership. Optimizes planning, forecasting, reporting, data validation, reconciliation, and metadata governance across planning, ERP, and BI layers. Builds scalable Power BI models and communicates financial and operational trends. Requires strong FP&A or analytics experience, advanced Power BI expertise, and familiarity with predictive analytics, statistical modeling, SQL, programming, cloud platforms, and financial planning processes.

Lead end-to-end payroll processing for Colombia, including regular and off-cycle payrolls, reconciliations, adjustments, compliance, audits, escalations, and system data validation. Conduct root cause analysis, resolve recurring discrepancies, improve and standardize payroll processes, support automation, and guide payroll analysts. Collaborate with HRIS, Compensation and Benefits, HR Operations, and Finance teams to maintain accurate, compliant payroll data and documentation.

Leads private equity portfolio value creation and operational improvement initiatives. Assesses company performance, identifies growth and efficiency opportunities, executes revenue, pricing, sales, cost, working capital, and operations programs, and tracks impact against investment cases. Partners with portfolio-company CEOs, CFOs, and functional leaders, establishes KPIs and governance, and supports 100-day planning, portfolio monitoring, and exit readiness.

Analyze cyber threats, manage threat intelligence data, conduct security research and threat hunting, and support AI-driven cybersecurity automation solutions. The role requires 5–8 years of experience in cyber threat intelligence or related cybersecurity domains, along with familiarity with CTI tools and threat analysis.

Provides technical support through calls, email, and tickets. Troubleshoots application, database, infrastructure, Windows, server, and Active Directory issues; executes SQL queries and scripts; uses SQL Profiler and Event Viewer for diagnosis; manages Windows services, accounts, password resets, and unlocks; and documents resolutions. Requires customer-facing communication skills and willingness to work rotational shifts between 8:30 AM and 8:30 PM.

Leads global and domestic E-Verify compliance operations, including transition, implementation, training, readiness, performance monitoring, escalations, and continuous improvement. Serves as the US stakeholder contact for case management and associate resource center activities, coordinates cross-functional dependencies, tracks actions, and provides operational updates. Supports live hotline operations, complex Workday compliance validations, audit data extraction, and advanced Excel reporting.

Design, develop, deploy, and maintain Microsoft Power Platform solutions using Power Apps, Power Automate, Power BI, Power Virtual Agents, and Dataverse. Translate stakeholder requirements into technical solutions, build reusable components and custom controls, configure data models and security, develop integrations with Microsoft and third-party services, and support application lifecycle management using Azure services.

Owns technical testing of AI agent outputs by building test suites against golden-record datasets, measuring accuracy and turnaround-time impact, and running regression tests after agent or prompt changes. Reports testing metrics for business baselines and provides technical evidence to human QA teams for final sign-off in regulated processes.

Executes business consulting projects involving market research, data analysis, insight generation, and report preparation. Manages mid-sized projects or major project modules, leads junior analysts, communicates with clients, and supports thought leadership, marketing, business development, proposals, knowledge management, and people development.

Designs, executes, and analyzes performance tests for web applications, BI workloads, ETL pipelines, and data models. Develops JMeter, Playwright, JavaScript/TypeScript, and Python scripts; integrates testing into Azure DevOps pipelines; establishes performance thresholds and quality gates; analyzes bottlenecks and root causes; and collaborates with engineering, QA, data, and operations teams in a SAFe environment.

Owns the administration, performance, lifecycle, high availability, and disaster recovery of enterprise PostgreSQL environments. Designs and operates Patroni and etcd streaming-replication architectures, Pacemaker and Corosync shared-storage clusters, backup and recovery solutions, quorum and fencing mechanisms, and connection-routing strategies. Responsibilities include database tuning, partitioning, RHEL troubleshooting, storage provisioning, automation scripting, telemetry monitoring, HLD documentation, architecture reviews, failover testing, and operational remediation.

Manage absence and leave claims for multiple employers, including intake, information gathering, eligibility review, claim decisions, and follow-up. Respond to employee, employer, and client inquiries by phone and email while meeting service, quality, timeliness, and customer satisfaction KPIs. Interpret policies, benefits, attendance, and payroll-related requirements; protect sensitive information; resolve exceptions; and manage a high-volume caseload accurately and independently.

Quality Assurance Engineer responsible for functional, integration, regression, and performance testing of enterprise web applications. Designs test plans and traceability matrices, builds load-testing harnesses, validates pipeline resilience and concurrency, triages defects, coordinates penetration testing, verifies fixes, and implements performance regression gates in continuous integration. Requires SQL, API testing, browser debugging, and experience with tools such as k6, JMeter, or Locust. Automation, security testing, and regulated-platform evidence preparation are advantageous.

Designs and maintains Microsoft Fabric data pipelines, Lakehouse and Warehouse solutions, layered data architectures, dimensional models, and scalable ETL/ELT processes. Develops SQL queries, Python transformation scripts, and data-quality validations using Pandas, NumPy, PySpark, and Requests. Builds Power BI-ready datasets, supports KPI and metric definitions, partners with stakeholders on analytics requirements, and promotes governance, lineage, performance, and reporting consistency.

Generate and maintain MIS and Power BI reports, dashboards, and operational performance metrics across finance processes including Order Management, O2C, P2P, R2R, and FP&A. Analyze CRM data, identify performance gaps, report on SLAs and KPIs, support operational decision-making, and improve reporting efficiency using Advanced Excel, Power BI, and VBA.

Provide customer support primarily through chat and email in German and English. Document interactions in CRM systems, follow communication processes, escalate complex cases, and manage multiple applications simultaneously. The role is non-voice with occasional outbound callbacks and includes onboarding, training, and relocation support to Varna.