Teams at Sutherland

Handles inbound and outbound customer calls about mobile phone products and services. Provides empathetic customer support, troubleshoots technical issues, documents interactions, resolves queries, and escalates complex cases. The role requires strong communication, multitasking, typing, basic computer and Microsoft Office skills, CRM familiarity, flexible shift availability, and onsite training or work.

Manage ticket resolution, B2B account inquiries, and configuration workflows across credit programs. The role requires knowledge of credit cards, consumer lending, loan operations, credit decisioning, credit reporting agency tools, and collections. Responsibilities include handling multiple accounts concurrently, meeting performance benchmarks, supporting client-facing interactions in English and Spanish, and using APIs, basic coding, Jira, and VDI environments.

Provides customer service for a French-language account in an on-site Cairo contact center. Responsibilities include managing customer accounts, ensuring satisfaction, communicating effectively, and supporting customers during European time-zone rotational shifts.