Teams at Sutherland

Provide front-end updates and CMS content changes for automobile dealer websites on the dealer eProcess platform. Use HTML/CSS and WordPress, handle ticketed requests via HubSpot or similar tools, apply basic Python scripting for automation, and collaborate with teams to ensure timely, brand-compliant site updates.

Partner with NICE business consultants to design, develop, and maintain BI and ML solutions for contact center analytics. Build automated pipelines, SQL queries, statistical models, and presentations to deliver KPI insights, financial impact analyses, and AI-driven recommendations to customers and stakeholders.

Design and produce client-ready pitchbooks, proposals, infographics, and presentation materials using Microsoft Office and Adobe Creative Suite. Manage intake, prioritize deadlines, maintain brand standards, incorporate feedback, and drive continuous improvement to ensure high-quality, accurate, and timely deliverables for corporate stakeholders.