Teams at Sutherland

Manage and mentor a technical support engineering team of 10–15 employees. Oversee daily support operations, SLAs, quality standards, escalations, KPIs, customer communications, and performance management. Analyze complex technical issues, coordinate with internal teams, improve support processes and knowledgebase content, and channel customer feedback to Product Management and Research and Development.

Recruit high-volume positions across Egypt, particularly Alexandria and Cairo. Source and identify qualified candidates, support hiring and onboarding, maintain candidate and external-resource relationships, and coordinate drug tests, background checks, and other pre-employment requirements. The role requires managing multiple schedules and initiatives, communicating professionally, and working onsite in Alexandria.

Leads Americas network strategy, architecture, operations, security, and continuous improvement across corporate and cloud environments. Manages and mentors network engineers, oversees LAN, WAN, wireless, firewalls, switches, load balancers, SD-WAN, and cloud technologies, and ensures reliability, scalability, compliance, and performance. Partners with global IT teams, vendors, and business units on infrastructure projects, facilities, budgeting, documentation, change control, troubleshooting, upgrades, and urgent incident response.