Teams at Sutherland

Provide bilingual (German/English) HR support via phone and email: log and resolve HR inquiries using ticketing systems, advise on policies and benefits, protect confidential data, meet service quality metrics, and adapt to changing processes.

Senior-level HR Shared Services role(s) supporting US payroll, payroll tax, benefits/compensation, compliance hotline, talent management and HR administration. Responsibilities include end-to-end payroll and tax filings, Workday and ADP operations, incident triage, data validation, year-end activities, mentoring junior staff, ensuring compliance with SLAs/KPIs, and driving process improvements. Night-shift, on-site in Chennai with rotational weekly offs.

Provide first-line customer support in German and English via chat and email, document interactions in CRM, follow processes, escalate complex cases, and multitask across systems. Occasional outbound callbacks may be required.