Jobs at Suger

Own a portfolio of 50–70 SMB SaaS accounts through onboarding, implementation, adoption, support, renewal, and expansion. Configure cloud marketplace listings, CRM integrations, co-sell workflows, private offers, and automations. Manage customer communications primarily through Slack and ticketing systems, resolve or triage issues, deliver training, maintain account health records, and contribute to documentation and scaled customer success programs.

Own and build Suger's B2B marketing engine across strategy, brand, organic growth, content, demand generation, events, partner marketing, and campaign execution. Establish messaging, positioning, analytics, attribution, HubSpot processes, and scalable marketing programs. Collaborate with Sales, Product, cloud marketplace partners, and external communities while using data and experimentation to drive inbound traffic and pipeline.

Build and launch customer integrations on Suger’s API-first revenue platform. Responsibilities include technical discovery, API and workflow design, onboarding, troubleshooting backend and cloud systems, debugging with Engineering, documenting integrations, supporting sales, and shaping AI-powered automation for marketplace, billing, contracting, pricing, and compliance workflows. The role requires hands-on coding, enterprise customer collaboration, and translating technical concepts for technical and non-technical stakeholders.

Build and operate data-driven go-to-market automation systems that support demand generation, SDR outreach, email marketing, and web engagement. Develop integrations, triggers, personalized content tools, dashboards, and internal scripts using Python, SQL, JavaScript, OpenAI, and GTM platforms. Manage a technical backlog, optimize campaigns, and accelerate pipeline generation in a fast-paced startup environment.

Build and execute Suger's organic growth engine across social, video, community, SEO, and emerging channels. Create B2B content, customer stories, product materials, and thought leadership; develop product positioning and messaging; support launches and campaigns; test acquisition strategies; analyze performance; and collaborate with founders, Sales, Customer Success, and Product to generate awareness and pipeline.

Own strategic enterprise accounts throughout onboarding, implementation, adoption, retention, and renewal. Lead customer kickoffs, configure cloud marketplace listings and integrations, provide training and support, resolve or triage issues, identify expansion opportunities, maintain account health records, and collaborate with Sales, Product, Engineering, and Account Management. Contribute to customer documentation, playbooks, help content, and scalable customer success processes.

Owns full-cycle recruiting for technical roles across APAC and Canada, including sourcing, candidate engagement, screening, assessment, interview coordination, offer management, and closing. Partners with founders and hiring managers to define candidate profiles, develop recruiting strategies, build talent pipelines, and improve interview processes. The role requires proactive sourcing, strong candidate communication, regional contract hiring experience, organization, and independence in a fast-paced startup environment.

Support execution and optimization of digital marketing: manage community and social channels, publish and repurpose content, assist AEO/SEO efforts, execute campaigns, track performance, and maintain marketing workflows and documentation for a fast-moving team.

Founding growth marketing hire who will define strategy, brand, and messaging; build inbound demand (SEO, content, community, email); run experiments and campaigns; own events and partner marketing with cloud marketplaces; establish attribution, tracking, and HubSpot processes; and partner with Sales and Product to create repeatable, scalable GTM programs.