Jobs at Suger

Own the full sales cycle for net-new PRM accounts, including outbound prospecting, discovery, competitive displacement, forecasting, and closing. Build the PRM target market and sales playbook while partnering with Product, Marketing, Customer Success, and the VP of Sales. Sell to partnerships, channel, alliances, and revenue operations leaders, helping shape product enhancements and repeatable go-to-market motions.

Build and execute Suger's organic growth engine across social, video, community, SEO, and emerging channels. Create B2B content, customer stories, product materials, and thought leadership; develop product positioning and messaging; support launches and campaigns; test acquisition strategies; analyze performance; and collaborate with founders, Sales, Customer Success, and Product to generate awareness and pipeline.

Support Suger's digital marketing initiatives by managing online communities, forums, and social media; publishing and repurposing content; assisting with campaigns and AEO initiatives; tracking performance; and maintaining marketing documentation, workflows, and processes. The role requires strong writing, organization, attention to detail, cross-channel execution, and comfort using AI tools in a fast-moving B2B technology environment.

Own strategic enterprise accounts throughout onboarding, implementation, adoption, retention, and renewal. Lead customer kickoffs, configure cloud marketplace listings and integrations, provide training and support, resolve or triage issues, identify expansion opportunities, maintain account health records, and collaborate with Sales, Product, Engineering, and Account Management. Contribute to customer documentation, playbooks, help content, and scalable customer success processes.

Owns full-cycle recruiting for technical roles across APAC and Canada, including sourcing, candidate engagement, screening, assessment, interview coordination, offer management, and closing. Partners with founders and hiring managers to define candidate profiles, develop recruiting strategies, build talent pipelines, and improve interview processes. The role requires proactive sourcing, strong candidate communication, regional contract hiring experience, organization, and independence in a fast-paced startup environment.

Support execution and optimization of digital marketing: manage community and social channels, publish and repurpose content, assist AEO/SEO efforts, execute campaigns, track performance, and maintain marketing workflows and documentation for a fast-moving team.

Own quality across a SaaS platform through manual and automated testing. Design and execute test plans, validate cloud marketplace and CRM integrations, build automated test suites integrated into CI/CD, triage and document bugs, and sign off releases while collaborating with Engineering, Product, and Support.

Founding growth marketing hire who will define strategy, brand, and messaging; build inbound demand (SEO, content, community, email); run experiments and campaigns; own events and partner marketing with cloud marketplaces; establish attribution, tracking, and HubSpot processes; and partner with Sales and Product to create repeatable, scalable GTM programs.

Own a book of ~40-50 SMB accounts through onboarding, implementation (~30 days), support, and renewals. Configure marketplace listings (AWS/GCP/Azure), set up CRM integrations, run daily customer calls, triage issues via Slack/ticketing, drive adoption, retention, and upsell, and contribute to documentation and scaled CS processes. Work a US-overlap shift (11pm-8am PHT).

Lead strategy, roadmap, and execution for AI-driven automation in pricing, contracting, billing, and compliance. Design end-to-end AI-powered user journeys, define success metrics, partner with engineering, and gather customer feedback to iterate and ensure reliable production features.

Lead and scale revenue operations by building AI-driven systems, agents, workflows, and automations across sales, partnerships, customer success, and finance. Translate business problems into operational systems for forecasting, account prioritization, renewal tracking, pipeline risk, and expansion. Partner with CEO and FP&A to connect revenue performance, bookings, ARR, retention, and planning while reducing bureaucracy and driving action.

Drive new customer acquisition by owning the full sales cycle for inbound and outbound opportunities. Conduct discovery and product conversations, collaborate with cross-functional teams, manage pipeline and forecasting, improve sales processes and represent customer feedback internally to scale go-to-market motions.

Lead design of end-to-end AI-powered workflows across pricing, contracting, billing, and compliance. Partner with product, engineering, and customer teams to translate complex enterprise revenue operations into trustworthy, explainable, and scalable UX, from strategy through prototyping, production, and iteration.