Teams at Suger

Own a portfolio of 50–70 SMB SaaS accounts through onboarding, implementation, adoption, support, renewal, and expansion. Configure cloud marketplace listings, CRM integrations, co-sell workflows, private offers, and automations. Manage customer communications primarily through Slack and ticketing systems, resolve or triage issues, deliver training, maintain account health records, and contribute to documentation and scaled customer success programs.

Own and build Suger's B2B marketing engine across strategy, brand, organic growth, content, demand generation, events, partner marketing, and campaign execution. Establish messaging, positioning, analytics, attribution, HubSpot processes, and scalable marketing programs. Collaborate with Sales, Product, cloud marketplace partners, and external communities while using data and experimentation to drive inbound traffic and pipeline.

Build and launch customer integrations on Suger’s API-first revenue platform. Responsibilities include technical discovery, API and workflow design, onboarding, troubleshooting backend and cloud systems, debugging with Engineering, documenting integrations, supporting sales, and shaping AI-powered automation for marketplace, billing, contracting, pricing, and compliance workflows. The role requires hands-on coding, enterprise customer collaboration, and translating technical concepts for technical and non-technical stakeholders.