Jobs at Suddath

Support daily final-mile delivery and installation operations, supervise and develop employees and contractors, manage staffing, routing, and KPIs, coordinate customer communications and service recovery, ensure compliance with licensing and documentation, assist recruiting/onboarding and continuous improvement efforts.

Sources, screens, onboards, and maintains a high-volume pipeline of independent contractors supporting final-mile delivery and logistics operations. Partners with market leaders to forecast capacity, ensures contractor compliance with insurance and background-check requirements, tracks recruiting metrics, maintains applicant records, supports recruitment marketing and vendor partnerships, and conducts exit interviews. The role requires knowledge of the 1099 contractor model, strong relationship-building skills, and domestic travel as needed.

Manage agent subrogation inbox, perform chargeback audits, generate reports, process claim subrogation and rebuttals within required timeframes, update claims system, assist on claims workgroup calls, and provide cross-trained support as needed.

Support day-to-day home delivery operations by liaising between customers, operations, independent contractors, and internal teams. Handle customer inquiries, order and delivery documentation, data entry, scheduling updates/reschedules, report preparation, and exception resolution to ensure timely, accurate service execution.

Manage day-to-day final-mile operations for one or more locations: recruit and develop employees and independent contractors, enforce policies, oversee safety, KPIs, budgets/P&L, vendor negotiations, driver pay and compliance, and drive continuous process improvements to ensure strong customer experience and operational performance.

Manage major enterprise customer accounts and coordinate workplace and contract furniture projects from initial requests through closeout. Serve as the primary liaison among customers, Steelcase account teams, and internal design, project management, procurement, installation, and service teams. Track schedules, budgets, work orders, risks, warranties, and milestones; resolve service issues; lead customer meetings; and prepare account reports and project documentation. The role requires strong organization, communication, problem-solving, and cross-functional coordination.

Identify, develop, and close new business opportunities across assigned local markets and warehouse operations. Build customer, referral, and community relationships; generate revenue through prospecting, upselling, cross-selling, and account penetration. Coordinate with operations to align sales with capacity and service goals, monitor market trends, meet KPI targets, maintain accurate HubSpot CRM records, and provide proposals, estimates, reports, and customer support.

Supervise commercial moving crews and on-site relocation projects, including staffing, dispatch, scheduling, customer communication, labeling, quality control, and pre- and post-move walkthroughs. Coordinate job changes among sales, operations, warehouse staff, crews, and clients. Manage commercial warehouse projects and inventory controls for equipment. The role requires shipping, receiving, storage, inventory-system experience, strong communication and organization, forklift certification, driver qualification, and availability for nights and weekends.

Oversee multiple multifamily site installation projects end-to-end, coordinate labor/materials/schedules, conduct pre/post delivery inspections, resolve/route customer and builder issues, track project notes, perform audits, and manage reverse logistics and claims.

Supports the Operations Manager in running a logistics operation, including staffing, contractor and vendor coordination, scheduling, customer relations, budgeting, P&L review, compliance, quality control, performance improvement, asset protection, and employee training. Maintains contractor records, equipment files, licensing, and operational standards while addressing performance and business issues.

Serve as a hands-on HR Business Partner for ~200+ employees across distributed logistics sites. Provide strategic HR guidance, manage complex employee relations and investigations, support performance management, workforce planning, recruiting alignment, benefits/HRIS inquiries, training needs, and site visits. Balance day-to-day employee support with longer-term business initiatives and lead HR programs and special projects.

Develops and manages customer pricing strategies, contract pricing structures, vendor cost data, pricing models, and margin analyses. Oversees pricing schedules, amendments, renewals, compliance, vendor rate cards, and profitability reporting. Partners with Sales, Operations, Finance, Procurement, and Legal on RFPs, negotiations, pricing adjustments, and commercial initiatives. Improves pricing processes through automation and standardization while training stakeholders and supporting strategic decisions.

Provide proactive customer service and manage assigned orders end-to-end: scheduling inbound/outbound shipments (LTL/TL), tracking status, resolving discrepancies, coordinating with warehouse, vendors and billing, maintaining KPIs, reporting, and supporting onboarding and quality/SOP compliance.

Provide onsite frontline HR support for warehouse/frontline teams: handle employee relations, investigations, onboarding, HRIS transactions, payroll discrepancies, job postings, and collaborate with operations and recruiting to support performance management and HR programs.

Manage daily accounts payable operations, supervise AP coordinators, review and approve payments, oversee banking transactions, resolve aged payables and returned payments, maintain 1099 reporting, perform reconciliations and expense audits, support audits, and improve AP processes. The role requires coordination with internal teams, staff performance management, reporting, and ensuring accurate and timely payable transactions.

Manage day-to-day account relocation and furniture planning activities: develop move grids and test-fit scenarios, produce AutoCAD move plans, coordinate vendors and crews, document scope/timelines/pricing, oversee change orders and closeouts, and maintain client communication throughout service delivery.

Initiate outbound customer contacts to collect survey feedback and support relocation-related administrative tasks. Maintain accurate customer data in internal systems, manage high volumes of interactions and emails, prioritize tasks to meet deadlines, collaborate with customer service to improve experience, and work overtime when needed.

Support corporate accounting through month-end close, journal entries, reconciliations (bank, intercompany, fixed assets), financial reporting, audit support, commissions/rebates calculations, and process improvements.

Sell local office-moving and workplace services by generating and pursuing qualified B2B leads, building relationships with key prospects, preparing in-person proposals and estimates, closing deals to meet production targets, using proprietary estimator software and CRM, and following company RFP, contracting, and reporting standards.

Sell local office moving services by developing market strategy, prospecting and qualifying leads, presenting in-person proposals, closing business to meet quotas, using Estimator software and CRM, and participating in regular sales meetings and reporting.