Jobs at Suddath

Supports daily final-mile delivery and installation operations, including workforce and contractor supervision, recruiting, onboarding, compliance, routing, capacity planning, KPI monitoring, customer service recovery, and issue resolution. Assists with employee development, contractor qualification, operational meetings, performance discussions, and service improvement efforts while ensuring delivery teams meet customer and operational requirements.

Oversee safe and effective delivery of furniture, installation, warehouse, delivery, and reconfiguration services. Supervise 5–10 employees, conduct job inspections, manage operating expenses and profit performance, support product expansion, review financial trends, and ensure OSHA and DOT compliance. Coordinate safety measures with agency partners while maintaining customer relationships and service quality.

Coordinates logistics orders, transportation scheduling, warehouse and customer communications, shipment tracking, documentation, billing, inventory reporting, and issue resolution. Maintains client, vendor, and warehouse relationships; supports customer onboarding, quality procedures, KPI reporting, regulatory records, and process improvements. Requires strong communication, organization, spreadsheet skills, and familiarity with inventory and warehouse systems.

Coordinates domestic accounts payable activities, including vendor payment processing, check runs, payment issue resolution, vendor information updates, reconciliations, credit memo reviews, reporting, and workflow management. Collaborates with Claims, Billing, and Vendor Relations teams, trains personnel on routine accounts payable tasks, and supports projects to improve payment accuracy and efficiency.

Handles high-volume inbound and outbound customer interactions by phone, email, and chat. Resolves inquiries, maintains CRM records, meets customer service and contact-center performance metrics, coordinates offsite services, follows policies, and supports process improvements. The role requires strong communication, problem-solving, multitasking, organizational skills, and proficiency with contact-center software, CRM systems, Microsoft Office, Movers Suite, and VMS.

Coordinates logistics orders, transportation scheduling, shipment tracking, documentation, inventory and billing support. Serves as the liaison among customers, warehouses, vendors, carriers, agents and internal teams, resolving discrepancies and claims while maintaining SOPs, KPIs, reports and quality standards. Supports customer onboarding, process improvements, account communication and team supervision.

Supervise commercial relocation crews and oversee move projects from planning through completion. Coordinate staffing, dispatch, scheduling, customer communication, job changes, labeling, quality control, and pre- and post-move walkthroughs. Manage warehouse projects and commercial equipment inventory, including safe use, returns, repairs, and replacement. Collaborate with sales, operations, warehouse staff, crews, and customers while training service personnel and future project managers.

Supervises customer engagement and government services customer service teams, resolves escalated complaints, supports onboarding and training, assists with recruiting and retention, and improves department processes. The role develops procedures, maintains customer service policies, coordinates with department leaders, prioritizes workloads, and directly or indirectly supervises employees, including hiring, performance management, work assignment, and problem resolution.

Manages move coordination and customer service teams, including coaching, performance metrics, budgeting, recruiting, employee development, complaint resolution, and process improvement. Partners with senior and operational leaders to improve the end-to-end customer experience, implement change, and resolve escalations. The role supervises employees, monitors department performance, supports strategic initiatives, and maintains service standards while managing competing priorities.

Processes military pre-move surveys, accessorial service preapprovals, and Government Bills of Lading according to deadlines and contract requirements. Updates DPS and GMMS with shipment details, verifies transit times and delivery dates, and coordinates with military offices, vendors, customer service, operations, billing, and accounts payable. Maintains accurate records, enters system notes, resolves preapproval issues, and provides customer-focused administrative support.

Leads the performance, profitability, quality, and operational execution of a geographically dispersed final-mile delivery network. Owns P&L, service standards, contractor capacity and compliance, continuous improvement, client relationships, and leadership development. Drives KPI-based accountability, operational excellence, profitable growth, regulatory adherence, and consistent customer satisfaction across warehouse, transportation, and delivery operations.

Owns and grows client accounts while pursuing new business for contract furniture solutions. Conducts needs assessments, develops sales strategies, manages complex quoting and design processes, delivers product demonstrations, and coordinates internal teams through delivery and installation. Maintains CRM documentation and forecasts, supports upselling and cross-selling, resolves client concerns, and ensures project timelines and quality standards are met. Regular local travel to client sites is required.

Drive revenue growth across assigned local markets by prospecting, developing, and closing new business opportunities. Build relationships with local stakeholders, customers, vendors, and partners; identify upsell and cross-sell opportunities; increase account penetration; and align sales activity with operational capacity. Maintain CRM accuracy in HubSpot, monitor KPIs and market trends, prepare sales reports and proposals, and deliver strong customer service while meeting revenue goals.

The Finance Controller oversees accounting operations, financial reporting, budgeting, forecasting, cash flow planning, internal controls, audits, and regulatory reporting. The role monitors manufacturing and inventory performance, including costing and margin analysis, while partnering with operations, sales, procurement, and executives on profitability and strategic decisions. Responsibilities include supervising finance staff, improving financial systems and processes, ensuring GAAP compliance, and providing actionable financial insights.

Sources, screens, onboards, and maintains a high-volume pipeline of independent contractors supporting final-mile delivery and logistics operations. Partners with market leaders to forecast capacity, ensures contractor compliance with insurance and background-check requirements, tracks recruiting metrics, maintains applicant records, supports recruitment marketing and vendor partnerships, and conducts exit interviews. The role requires knowledge of the 1099 contractor model, strong relationship-building skills, and domestic travel as needed.

Manage day-to-day final-mile operations for one or more locations: recruit and develop employees and independent contractors, enforce policies, oversee safety, KPIs, budgets/P&L, vendor negotiations, driver pay and compliance, and drive continuous process improvements to ensure strong customer experience and operational performance.

Manage major enterprise customer accounts and coordinate workplace and contract furniture projects from initial requests through closeout. Serve as the primary liaison among customers, Steelcase account teams, and internal design, project management, procurement, installation, and service teams. Track schedules, budgets, work orders, risks, warranties, and milestones; resolve service issues; lead customer meetings; and prepare account reports and project documentation. The role requires strong organization, communication, problem-solving, and cross-functional coordination.

Identify, develop, and close new business opportunities across assigned local markets and warehouse operations. Build customer, referral, and community relationships; generate revenue through prospecting, upselling, cross-selling, and account penetration. Coordinate with operations to align sales with capacity and service goals, monitor market trends, meet KPI targets, maintain accurate HubSpot CRM records, and provide proposals, estimates, reports, and customer support.

Develops and manages customer pricing strategies, contract pricing structures, vendor cost data, pricing models, and margin analyses. Oversees pricing schedules, amendments, renewals, compliance, vendor rate cards, and profitability reporting. Partners with Sales, Operations, Finance, Procurement, and Legal on RFPs, negotiations, pricing adjustments, and commercial initiatives. Improves pricing processes through automation and standardization while training stakeholders and supporting strategic decisions.

Provide onsite frontline HR support for warehouse/frontline teams: handle employee relations, investigations, onboarding, HRIS transactions, payroll discrepancies, job postings, and collaborate with operations and recruiting to support performance management and HR programs.