Jobs at Suddath

Drive new business development for specialized logistics and 3PL solutions, focusing on FF&E logistics, B2B final-mile delivery, transportation management, and white-glove project services. Manage the full sales cycle from prospecting and solution design through proposals, negotiations, and onboarding. Build customer relationships, develop strategic sales plans, collaborate with operations and engineering teams, maintain CRM data, lead presentations, and achieve annual sales targets.

Manage corporate relocation and office furniture projects from intake through closeout. Responsibilities include coordinating clients, vendors, sales, field teams, and crews; developing move plans, furniture test fits, seating assignments, proposals, timelines, and change orders; producing AutoCAD move plans and labels; tracking costs and progress; and ensuring effective communication and service delivery.

Supports the domestic government-services documents team by monitoring shipment information, updating internal and government systems, researching delayed updates, coordinating service providers, communicating timelines to management, assisting with workflow improvements and training, and ensuring accurate, timely documentation. The role requires strong organization, communication, customer service, problem-solving, and attention to detail, with occasional overtime based on shipment volume.

Coordinates logistics orders, transportation scheduling, shipment tracking, documentation, inventory and billing support. Serves as the liaison among customers, warehouses, vendors, carriers, agents and internal teams, resolving discrepancies and claims while maintaining SOPs, KPIs, reports and quality standards. Supports customer onboarding, process improvements, account communication and team supervision.

Conduct outbound customer outreach to encourage survey completion, gather feedback, and support relocation-related administrative processes. Maintain accurate customer data, manage high volumes of communications and tasks, prioritize deadlines, and collaborate with customer service teams to improve customer experience. The role requires strong communication, organization, problem-solving, customer engagement, and proficiency with Microsoft Office and internal business applications.

Provides frontline HR support for warehouse operations, advising employees and managers on policies, employee relations, performance issues, onboarding, recruiting, HRIS transactions, payroll discrepancies, and companywide HR programs. The role also supports investigations, staffing efforts, reporting, and special HR projects while serving as an approachable onsite resource for frontline employees.

Supports home delivery operations by coordinating customer, contractor, warehouse, and internal communications; managing orders, schedules, reschedules, returns, service requests, and delivery documentation; maintaining accurate records and system data; researching exceptions; and preparing reports and manifests to ensure timely service completion.

Manages corporate relocation and furniture-moving projects from intake through closeout. Responsibilities include developing move plans, furniture test fits, seating assignments, proposals, timelines, pricing, change orders, vendor coordination, customer communication, cost tracking, and onsite crew oversight. Produces move plans and labels using AutoCAD while coordinating clients, sales, operations, and field teams.

Designs, develops, maintains, and enhances business intelligence solutions using multiple data sources. Builds Power BI dashboards, visualizations, reports, and scorecards with DAX; optimizes reporting performance; gathers requirements; resolves technical issues; documents BI standards; estimates and schedules project work; and communicates progress to management. The role also supports department initiatives and ad hoc reporting requests.

Generates revenue by selling international household goods moving services. Conducts virtual surveys, assesses customer needs, prepares and presents pricing proposals, explains relocation procedures and customs documentation, negotiates within approved parameters, follows up on opportunities, and converts qualified leads into booked business. Maintains CRM records, coordinates with operations and pricing teams, ensures accurate information collection, and works toward revenue, conversion, margin, and customer satisfaction goals.

Coordinates domestic accounts payable activities, including vendor payment processing, check runs, payment issue resolution, vendor information updates, reconciliations, credit memo reviews, reporting, and workflow management. Collaborates with Claims, Billing, and Vendor Relations teams, trains personnel on routine accounts payable tasks, and supports projects to improve payment accuracy and efficiency.

Handles high-volume inbound and outbound customer interactions by phone, email, and chat. Resolves inquiries, maintains CRM records, meets customer service and contact-center performance metrics, coordinates offsite services, follows policies, and supports process improvements. The role requires strong communication, problem-solving, multitasking, organizational skills, and proficiency with contact-center software, CRM systems, Microsoft Office, Movers Suite, and VMS.

Supervise commercial relocation crews and oversee move projects from planning through completion. Coordinate staffing, dispatch, scheduling, customer communication, job changes, labeling, quality control, and pre- and post-move walkthroughs. Manage warehouse projects and commercial equipment inventory, including safe use, returns, repairs, and replacement. Collaborate with sales, operations, warehouse staff, crews, and customers while training service personnel and future project managers.

Supervises customer engagement and government services customer service teams, resolves escalated complaints, supports onboarding and training, assists with recruiting and retention, and improves department processes. The role develops procedures, maintains customer service policies, coordinates with department leaders, prioritizes workloads, and directly or indirectly supervises employees, including hiring, performance management, work assignment, and problem resolution.

Manages move coordination and customer service teams, including coaching, performance metrics, budgeting, recruiting, employee development, complaint resolution, and process improvement. Partners with senior and operational leaders to improve the end-to-end customer experience, implement change, and resolve escalations. The role supervises employees, monitors department performance, supports strategic initiatives, and maintains service standards while managing competing priorities.

Owns and grows client accounts while pursuing new business for contract furniture solutions. Conducts needs assessments, develops sales strategies, manages complex quoting and design processes, delivers product demonstrations, and coordinates internal teams through delivery and installation. Maintains CRM documentation and forecasts, supports upselling and cross-selling, resolves client concerns, and ensures project timelines and quality standards are met. Regular local travel to client sites is required.

Drive revenue growth across assigned local markets by prospecting, developing, and closing new business opportunities. Build relationships with local stakeholders, customers, vendors, and partners; identify upsell and cross-sell opportunities; increase account penetration; and align sales activity with operational capacity. Maintain CRM accuracy in HubSpot, monitor KPIs and market trends, prepare sales reports and proposals, and deliver strong customer service while meeting revenue goals.

The Finance Controller oversees accounting operations, financial reporting, budgeting, forecasting, cash flow planning, internal controls, audits, and regulatory reporting. The role monitors manufacturing and inventory performance, including costing and margin analysis, while partnering with operations, sales, procurement, and executives on profitability and strategic decisions. Responsibilities include supervising finance staff, improving financial systems and processes, ensuring GAAP compliance, and providing actionable financial insights.

Manage day-to-day final-mile operations for one or more locations: recruit and develop employees and independent contractors, enforce policies, oversee safety, KPIs, budgets/P&L, vendor negotiations, driver pay and compliance, and drive continuous process improvements to ensure strong customer experience and operational performance.

Identify, develop, and close new business opportunities across assigned local markets and warehouse operations. Build customer, referral, and community relationships; generate revenue through prospecting, upselling, cross-selling, and account penetration. Coordinate with operations to align sales with capacity and service goals, monitor market trends, meet KPI targets, maintain accurate HubSpot CRM records, and provide proposals, estimates, reports, and customer support.