Jobs at Stratton Amenities

Hands-on field leader overseeing service standards across multiple Class A office properties. Coaches and develops front desk concierge and loading dock teams, conducts site visits and audits, supports recruiting/onboarding, provides staffing coverage, handles escalations, and ensures operational consistency and client satisfaction across the portfolio.

Perform regular patrols of property, parking areas, and amenities to observe, detect, and report security concerns; welcome and assist residents and guests; inspect entrances, gates, elevators, and amenity spaces; respond to facility emergencies and follow directives from Facilities Manager or Concierge Director; maintain professional appearance and customer-service standards.

Serve as the primary on-site front desk contact for a luxury residential community: greet residents and guests, answer and direct calls, manage visitor access and package logs, maintain a professional desk and lobby, assist with basic requests, and communicate concerns to management. Must work weekends and holidays and use basic scheduling/logging systems.

Supervise and support front desk operations across multiple Dallas-area properties, ensure high customer satisfaction, manage staffing and uniforms, conduct performance reviews, recruit and train staff, implement policies, perform site inspections, and build client relationships. Weekends and holidays required; may work 2–3 shifts weekly.

Provide overnight patrols of apartment/condominium property to observe, detect, and report security concerns, assist residents and guests, conduct rounds and inspections of doors/gates/amenities, respond to emergencies, and maintain a professional, service-oriented presence.

Provide polished, service-oriented front desk and concierge support at a luxury residential high-rise: welcome residents and guests, answer phones, manage packages, coordinate amenity reservations and transportation, monitor lobby/security, build resident/vendor relationships, and support daily concierge operations with professionalism and confidentiality.

Manage front desk operations for a residential community: greet residents and guests, control building access, answer calls, log packages and service requests, maintain lobby presence, and coordinate with property staff.