Teams at Stratton Amenities

Hands-on field leader overseeing service standards across multiple Class A office properties. Coaches and develops front desk concierge and loading dock teams, conducts site visits and audits, supports recruiting/onboarding, provides staffing coverage, handles escalations, and ensures operational consistency and client satisfaction across the portfolio.

Perform regular patrols of property, parking areas, and amenities to observe, detect, and report security concerns; welcome and assist residents and guests; inspect entrances, gates, elevators, and amenity spaces; respond to facility emergencies and follow directives from Facilities Manager or Concierge Director; maintain professional appearance and customer-service standards.

Serve as the primary on-site front desk contact for a luxury residential community: greet residents and guests, answer and direct calls, manage visitor access and package logs, maintain a professional desk and lobby, assist with basic requests, and communicate concerns to management. Must work weekends and holidays and use basic scheduling/logging systems.