Jobs at Stord

Manage day-to-day fulfillment center operations across inbound, put-away, outbound, B2C, B2B, and returns. Lead Area Managers, operations leads, and warehouse associates while maintaining productivity, inventory accuracy, service-level, staffing, payroll, budget, and operational KPIs. Oversee ICQA, quality, SOP compliance, launches, process improvements, and personnel development. Partner with engineering, HR, safety, customer service, quality, and implementation teams to resolve issues and deliver operational results.

Oversee warehouse associates and assign loading, unloading, picking, packing, staging, labeling, and inventory tasks. Investigate inventory and bin discrepancies, research problem orders, maintain accurate system records, and ensure quality, safety, and productivity standards. Troubleshoot equipment issues, complete reports, operate material-handling equipment, and support warehouse functions in a high-volume fulfillment environment. The role requires physical work, occasional overtime, leadership experience, and proficiency with WMS and inventory systems.

Serves as the primary liaison between customers and internal operations, IT, and finance teams. Manages complex service solutions, customer business reviews, SLAs, documentation, invoice audits, accounts receivable issues, and service improvements. Partners with leadership on business transformation, operational efficiency, financial accuracy, strategic recommendations, and growth opportunities while maintaining strong customer relationships.

Lead full sales lifecycle to enterprise customers across the US: prospect, demo Stord platform, build strategic relationships, manage CRM pipeline, forecast revenue, and close new business while maintaining customer satisfaction.

Serves as the primary liaison between customers and internal operations, IT, and finance teams. Manages service requirements, complex solution implementation, SLAs, customer business reviews, process improvements, and account documentation. Audits invoices, tracks accounts receivable, resolves financial issues, and identifies growth opportunities. The role supports operational efficiency, business transformation, strategic recommendations, and long-term customer relationships.

Provides timely, professional support to clients across Salesforce, email, Slack, and other channels. Manages cases from intake through resolution, documents updates accurately, follows SOPs, meets service-level and satisfaction targets, escalates complex issues, collaborates with internal teams, and develops the skills needed to handle increasingly complex client scenarios independently.

Provides timely, professional support to clients across Salesforce, email, Slack, and other channels. The role manages cases from intake through resolution, documents and categorizes requests, follows established SOPs, meets service-level and quality targets, escalates complex issues, collaborates with internal teams, and develops skills to handle increasingly complex client inquiries independently.

Lead the architecture and technical strategy of Stord’s AI platform while building agent orchestration, tool systems, prompt management, integrations, and stateful edge services. Ship reliable LLM-powered features, guide AI-assisted development, establish engineering quality standards, mentor engineers, manage technical risks, and collaborate with product, data science, ML, and engineering teams.

Build and own internal platform services that increase engineering velocity across Stord. Responsibilities include unifying product capabilities into shared services, enabling product-team integrations, building agent-ready infrastructure and MCP integrations, developing tooling and golden paths, improving developer experience, and measuring organizational impact. The role requires high autonomy, strong platform depth, practical agentic development experience, CLI-native workflows, product-oriented problem solving, and collaboration with engineering leadership and SRE.

Lead Stord’s SDET function by establishing test architecture, framework standards, CI-gated automation, and AI-assisted test generation. Build an API-first E2E testing framework spanning web UI, APIs, and Kafka eventing, with resilient handling of asynchronous workflows. Create coverage, regression, load, and performance testing infrastructure; partner with SRE on test environments; and hire, develop, and set the technical bar for the SDET team.

Leads daily operations across a warehouse or fulfillment center, managing supervisors, associates, staffing, inbound and outbound shipments, inventory accuracy, safety, quality, productivity, budgets, and KPIs. Develops staff, supports recruiting and labor planning, implements process improvements, manages peak-season strategies, and collaborates with customers, partners, and internal excellence teams to achieve operational objectives.

Partners with the CEO to drive strategic execution, cross-functional alignment, business operations, and executive leverage. Translates company priorities into action plans, tracks progress, prepares decision materials, analyzes financial and operational performance, coordinates communications, and manages high-priority initiatives. The role requires strong organization, judgment, discretion, analytical ability, and communication skills while operating across functions including Finance, Product, Engineering, GTM, and Operations.

As the Head of Customer Experience, you will oversee the entire customer journey, lead a team, and ensure high levels of customer retention and profitability for a global enterprise portfolio.

Own product vision, strategy, and roadmap; convert ambiguous operational and commerce problems into clear requirements; partner with engineering and design to ship features quickly; define business-linked metrics; engage customers and stakeholders; and get close to operational realities (warehouses, carriers, checkout) to ensure product quality and impact.

Lead day-to-day operations of a high-volume fulfillment center (inbound, put-away, outbound, returns), manage Area Managers and associates, maintain KPIs including inventory accuracy and ICQA, oversee budgeting/payroll and staffing, support new client launches, and partner with cross-functional teams to drive process and quality improvements.

Embed with internal teams to identify high-leverage manual workflows and build production-grade agentic AI systems, integrations, and automation (LLM-powered interfaces, observability, APIs, dashboards) that reduce manual effort across CX, finance, ops, and logistics.

Seeking a Senior Elixir Engineer to develop scalable systems and contribute to technical decisions within product groups, focusing on Elixir and cloud technologies.

Own full-cycle recruiting for Finance and SG&A roles, including sourcing, screening, coordination, offer negotiation, and closing. Partner with Finance leaders to define hiring needs, assess accounting and finance talent, build pipelines, monitor recruiting metrics, improve processes, and deliver a strong candidate experience. Use market insights and recruiting data to support scalable, equitable hiring practices in a fast-growth environment.

Lead end-to-end experimentation pipeline for Stord Labs, coordinating robotics, AI, vendors, engineering, and operations to validate and scale logistics innovations into production pilots and enterprise rollouts, develop deployment playbooks, and manage co-funded customer pilots and executive demonstrations.

Lead day-to-day operations of a large warehouse, manage supervisors and hourly staff, meet safety/quality/KPI targets, optimize labor and processes, oversee budgets and customer service, and drive continuous improvement projects.