Jobs at Stord

The Client Support Specialist will provide timely support across communication channels, manage cases from intake to resolution, adhere to established processes, and develop necessary problem-solving skills while collaborating with internal teams.

Lead and develop a Customer Support team to deliver timely, accurate case resolution. Own KPIs (TTFR, TTR, CSAT), analyze data from CRM/WMS/OMS, build dashboards, and drive process and system improvements. Manage escalations, update SOPs, and collaborate cross-functionally with Operations, Transportation, Finance, and Tech to improve client experience and operational efficiency.

Own parcel system configurations and data integrity for carrier and client onboarding. Configure carrier contracts, rates, and billing logic; document SOPs; troubleshoot API and rate engine issues; support operational teams; and manage multi-phase configuration projects to ensure accurate, auditable, scalable parcel operations.

Embed with internal teams to map workflows, design and ship production agentic AI systems that automate CX, finance, ops, and developer productivity. Build LLM integrations, observability, APIs, reusable automation modules, and data products to replace manual operational work.

Embed with internal teams to identify high-leverage manual workflows and build production-grade agentic AI systems, integrations, and automation (LLM-powered interfaces, observability, APIs, dashboards) that reduce manual effort across CX, finance, ops, and logistics.

Provide timely, professional support to clients via Salesforce, email, Slack, and other channels. Triage and manage cases from intake to resolution following SOPs, document updates accurately, escalate complex issues, collaborate with internal teams, and develop skills to handle increasingly complex cases independently.

Lead day-to-day operations of a high-volume fulfillment center (inbound, put-away, outbound, returns), manage Area Managers and associates, maintain KPIs including inventory accuracy and ICQA, oversee budgeting/payroll and staffing, support new client launches, and partner with cross-functional teams to drive process and quality improvements.

The Continuous Improvement Engineer will enhance warehouse operations by analyzing material flow, implementing improvement projects, and ensuring compliance with regulatory standards. Responsibilities include technology selection, layout design, and collaborating with teams for operational excellence.

Manage day-to-day IT and facilities support for offices and warehouses: hardware, networking, device lifecycle, end-user escalations, MDM/IAM administration, security compliance, documentation, and small IT projects to ensure high service levels and SLA adherence.

The Director of Business Development at Stord is responsible for expanding high-value client portfolios, delivering tailored solutions, and ensuring customer satisfaction through consultative relationships and proactive lead generation.

The VP of Corporate Development will drive the company's inorganic growth strategy, overseeing business development from opportunity sourcing to deal closure while leading a high-performance team.

Lead day-to-day fulfillment center operations (inbound, putaway, outbound, returns), manage and develop Area Managers and associates, maintain inventory accuracy and KPIs, oversee staffing, budgeting, payroll, and support new client launches while partnering with cross-functional teams.

Lead implementations and launches for brands across Stord's network, managing systems integrations, SIT/UAT, WMS/OMS deployment, go-live and hypercare. Build SOPs, coordinate cross-functional teams and customers, and implement processes to ensure fulfillment center self-sustainability and profitability.

Lead WMS product strategy and execution to improve warehouse throughput, accuracy, and efficiency. Own roadmap, translate floor-level operator insights into requirements, ship measurable features, and coordinate across product, engineering, and operations teams to support omni-channel fulfillment.

Lead the Decision Science function, designing ML models, overseeing experimentation frameworks, and ensuring model adoption across the company, driving operational and commercial improvements.

As Senior Product Manager for ERP Lite, you will lead the product roadmap, working with engineering teams and understanding customer needs to enhance financial visibility and operations for brands.

Lead Stord's procurement function: set vendor strategy across all spend categories, negotiate contracts and payment terms, optimize costs and working capital, build procurement processes and tooling, track KPIs, and partner cross-functionally (Finance, Legal, Engineering, Operations, Sales) to drive savings and supplier compliance while reporting to senior leadership.

Lead day-to-day fulfillment center operations (inbound, put-away, outbound, returns), manage staffing, KPIs, inventory accuracy/ICQA, budgeting/payroll, new client launches, and coach Area Managers while partnering with cross-functional teams to ensure operational excellence.

Lead UX for Stord's Order Management System and AI-powered features: design order lifecycle flows, rule-management, AI tooling (chat/feed/search), human-in-the-loop patterns, prototypes, research with operators, establish AI UX standards, and measure UX outcomes to improve conversion and satisfaction.

Design and own consumer-facing post-purchase commerce experiences (returns, order tracking, delivery updates). Conduct user research, create high-fidelity responsive prototypes, iterate with AI tools, and collaborate with product and engineering. Define success metrics, run usability tests and A/B experiments, and optimize for conversion, completion, and satisfaction while maintaining brand adaptability and accessibility.