Jobs at Stord

Provides timely, professional support to business clients across Salesforce, email, Slack, and other channels. Manages cases from intake through resolution, documents interactions accurately, follows established SOPs, meets response and resolution SLAs, and escalates complex issues. The role requires collaboration with internal teams, attention to detail, accountability, and continuous development of problem-solving and system knowledge. This is an onsite Monday-through-Friday position.

Own and evolve Stord’s visual identity across digital, print, events, sales collateral, and social. Set creative direction, create high-impact brand assets, build scalable guidelines and templates, coach designers and freelancers, collaborate cross-functionally, manage vendors, and connect creative work to business outcomes.

Designs and optimizes fulfillment solutions, facility layouts, process flows, labor models, automation strategies, pricing models, and cost structures. Conducts scenario modeling and supply chain financial analysis while partnering with sales, finance, operations, implementation teams, and prospective customers. Supports scalable, cost-effective solutions for fulfillment and warehousing operations.

Leads site-specific inventory control and quality assurance programs, overseeing cycle counts, audits, reconciliations, investigations, KPI reporting, and corrective actions. Manages ICQA personnel, ensures compliance with inventory standards and customer requirements, maintains segregation of duties, and partners with operations, engineering, BI, HR, and customer experience teams. Drives root-cause analysis, CAPA implementation, process improvements, reporting enhancements, and automation to improve inventory accuracy and operational quality.

Leads Commerce engineering teams responsible for shopper-facing products spanning checkout, delivery promises, tracking, notifications, returns, and shipment protection. Owns hiring, team development, product outcomes, zero-to-one delivery, architecture, code reviews, reliability, and incident response. Partners with Product, Design, merchants, and shoppers while driving AI-first engineering practices and hands-on development across TypeScript services and React applications.

Manage customer onboarding and professional services projects spanning fulfillment, WMS, OMS, software-only launches, and supply chain implementations. Coordinate Commercial, Implementation, Integration, Operations, and customer teams from contract signature through hypercare. Balance scope, timelines, budgets, resources, risks, and business outcomes while tracking KPIs. Lead technology deployments, process improvements, legacy migrations, requirements development, training, testing, launches, and post-deployment feedback. Travel up to 50% for customer-critical milestones.

Provides timely, professional client support across Salesforce, email, Slack, and other channels. Manages cases from intake through resolution, documents and categorizes requests, follows SOPs, meets SLAs, escalates complex issues, and collaborates with internal teams. The role requires strong communication, attention to detail, organization, basic problem-solving, and willingness to learn while developing the ability to handle increasingly complex client inquiries independently.

Serve as the primary liaison for Stord Parcel customers, guiding onboarding, integrations, shipping strategy, carrier diversification, and delivery performance optimization. Lead business reviews, analyze shipping and financial data, audit invoices, resolve accounts receivable discrepancies, and provide customer feedback to Product and Engineering. Advise brands on parcel logistics, rate optimization, last-mile delivery, and service improvements while strengthening customer relationships and loyalty.

Serves as the primary liaison between customers and internal teams, coordinating service solutions, customer business reviews, operational improvements, invoice audits, accounts receivable issues, and growth opportunities. The role manages complex customer programs, maintains documentation, ensures SLA adherence, supports business transformation, and provides strategic recommendations to improve service outcomes and financial performance.

Leads daily operations for a high-volume warehouse or fulfillment center, managing supervisors, associates, staffing, inbound and outbound activities, inventory accuracy, safety, productivity, customer service, budgets, and KPIs. Develops employees, supports recruiting and labor planning, establishes operational targets, prepares peak-season strategies, and partners with warehouse excellence teams to improve scalable processes and customer experience.

Builds and leads Stord’s go-to-market enablement program, including new-hire bootcamp, ongoing training, certifications, playbooks, battlecards, and content for sales, account management, solutions consulting, and partners. Owns readiness programs, ramp-time benchmarks, certification tracking, content adoption, competitive positioning, and enablement ROI. Partners with Sales, Account Management, Solutions Consulting, Product Marketing, and GTM Strategy & Operations to support verticalized selling and product expansion motions.

Leads Stord’s go-to-market strategy and operations organization, owning sales and marketing operations, revenue processes, territory design, forecasting, CRM infrastructure, account segmentation, partnerships, enablement, and customer handoffs. Builds the operational framework for scaling revenue from $1B to $2B+, while developing GTM engineering capabilities, AI-powered workflows, and repeatable automations. Partners closely with Sales, Marketing, Finance, and executive leadership.

Lead warehouse and fulfillment implementation projects across the US and Canada. Oversee facility design, labor planning, workflows, WMS configuration, automation, timelines, stakeholder coordination, risk mitigation, playbook development, training, and continuous process improvement to ensure successful 3PL launches and operational handoffs.

Build production-grade test automation infrastructure across API, integration, end-to-end, contract, regression, load, and performance testing. Develop Playwright suites, integrate automated tests with GitHub Actions release gates, create AI-assisted test generation workflows, maintain coverage dashboards, reduce flakiness, and establish performance-testing frameworks. Partner with engineers and product managers to define coverage, acceptance criteria, performance thresholds, and quality standards across the organization.

Leads fulfillment center launches, transitions, ramp-ups, and stabilization across Stord’s network. Travels frequently to embed at sites, coach operations leaders, run shifts, enforce standard processes, improve SOPs, monitor KPIs, and provide interim operations management. The role supports warehouse execution across inbound, outbound, inventory, quality, and labor planning while driving accountability, operational consistency, and leadership development during high-volume launches.

Lead end-to-end product design for consumer-facing commerce experiences, including subscription portals, international checkout, order tracking, and post-purchase journeys. Conduct mixed-methods research, create responsive high-fidelity prototypes, optimize conversion and satisfaction, and shape product roadmaps through evidence-based design. Partner with product and engineering teams, steward design systems, champion accessibility, mentor designers, and improve team practices while using AI tools to accelerate iteration.

Lead Stord’s enterprise security function and build its long-term strategy, governance, operations, engineering, application and cloud security capabilities. Own NIST, SOC 2 and ISO programs, 24/7 detection and response, incident management, M&A security integration, secure product development, penetration testing, customer trust, business continuity and disaster recovery. Lead the security team, MDR partnership, executive and board communications, AI governance, and security readiness for international growth, acquisitions and potential public-market scrutiny.

Leads regional inventory control and quality assurance programs across fulfillment centers. Oversees cycle counts, audits, investigations, reconciliations, metrics, compliance, CAPA, and corrective actions. Manages site ICQA leaders, drives inventory accuracy and shrink reduction, partners with operations and technology teams on process improvements and automation, and ensures adherence to GMP, GDP, customer quality requirements, and company standards.

Build and lead Stord’s enterprise Learning and Development function from the ground up. Own Workday Learning, establish scalable onboarding and functional training programs, partner with department leaders, measure learning outcomes, and build a training team supporting Sales, Customer Experience, and Product. The role emphasizes instructional design, multimodal learning, acquisition onboarding, data-driven improvement, and AI-assisted content development.

Build and operate production software across commerce, fulfillment, warehouse, transportation, order management, platform, and AI products. Own features end to end using AI coding agents, shape product specifications, design scalable systems, collaborate across teams, and maintain software after launch. Engineers also contribute to technical direction, integrations, code reviews, design reviews, and agentic development practices.