Jobs at Stord

Owns IT operations and facilities support across office and warehouse environments. Responsibilities include network, hardware, device lifecycle, inventory, escalated end-user support, ticket resolution, IT system administration, access management, endpoint security, documentation, compliance support, and operational improvement. The role also leads IT projects, mentors team members, partners with vendors and cross-functional teams, and serves as an escalation point for complex technical issues.

Own Stord’s creative vision, brand identity, and visual expression across channels. Lead and develop an in-house creative studio, manage agencies and freelancers, and direct campaigns, content, video, events, sales collateral, and product marketing assets. Partner with Marketing, Sales, Product, Communications, and executives to create differentiated work that builds brand affinity and drives pipeline. Establish creative processes, standards, and storytelling systems while remaining hands-on in execution.

Serves as the primary liaison between customers and internal teams, coordinating service solutions, SLAs, customer business reviews, issue resolution, and operational improvements. The role audits invoices, tracks accounts receivable, maintains account documentation, supports business transformation, and identifies growth opportunities. It requires strong communication, analytical, relationship-management, financial-process, and problem-solving skills, with onsite work four days per week.

Owns full-cycle recruiting for Sales, Finance, and broader go-to-market roles. Responsibilities include sourcing passive candidates, partnering with hiring leaders, assessing sales and finance talent, managing candidate experience, tracking recruiting metrics, improving hiring processes, and supporting equitable, compliant hiring practices. The role requires strong recruiting expertise, advanced sourcing skills, stakeholder management, and familiarity with ATS and recruiting tools.

Design and govern operational experiments in fulfillment environments, testing warehouse workflows and inventory strategies. Analyze results using statistical methods, SQL, visualization tools, and Python or R to produce decision-ready recommendations. Partner with warehouse associates, product teams, and operations leaders to translate findings into production pilots and scalable improvements affecting productivity, throughput, inventory availability, and network design.

Supports new fulfillment center launches and operational excellence across warehouse operations. Responsibilities include material flow analysis, facility layout design, warehouse automation and robotics deployment, WMS expertise, continuous improvement initiatives, motion and time studies, engineered labor standards, supply chain technology evaluation, and compliance with ISO 9001, GMP, and FDA requirements.

Provides timely, professional client support across Salesforce, email, Slack, and other channels. Manages cases from intake through resolution, documents interactions accurately, follows established SOPs, triages inquiries, resolves standard issues, and escalates complex cases. Partners with internal teams, maintains service-level and quality expectations, identifies process gaps, and develops skills to handle increasingly complex client scenarios. The role is onsite Monday through Friday, 8:30 a.m. to 5:30 p.m.

Leads strategic, high-value sales personally while managing and mentoring up to five Account Executives. Responsibilities include full-cycle selling, complex negotiations, deal structuring, pipeline management, forecasting, performance coaching, and recruiting support. The role requires achieving a significant individual quota while improving team performance through hands-on guidance and regular reviews.

Serves as the primary customer liaison, coordinating service delivery across operations, IT, finance, and account leadership. Manages complex service solutions, customer business reviews, SLAs, documentation, invoice audits, accounts receivable issues, process improvements, and growth opportunities. The role requires strong communication, analytical problem-solving, financial process knowledge, and the ability to manage multiple priorities in a fast-paced fulfillment and ecommerce environment.

Serves as the primary liaison between customers and internal operations, IT, finance, and account teams. Manages service requirements, complex solutions, SLAs, business reviews, documentation, invoice audits, accounts receivable issues, process improvements, and growth opportunities. The role supports operational efficiency, business transformation, financial accuracy, and long-term customer relationships while working onsite four days per week.

The Human Resource Coordinator serves as the primary HR contact for a warehouse, supporting employee relations, investigations, attendance tracking, benefits questions, compliance, policy enforcement, engagement initiatives, and people-data analysis. The role partners with warehouse leadership, maintains HR processes and SOPs, advocates for employees, and promotes a positive workplace culture. Fluency in English and Spanish is required, and the position is onsite from 7:00 a.m. to 3:30 p.m.

Own executive, board, investor, financial, and operational reporting for leadership. Build scalable dashboards, define consistent KPIs, reconcile data across systems, investigate performance changes, and translate complex business questions into actionable insights. Partner with Strategy, Finance, and senior leaders to automate recurring reporting, improve data accuracy, and support actuals-versus-budget-versus-forecast analysis.

Owns Stord’s end-to-end revenue accounting and assurance function across fulfillment, logistics, parcel, and software services. Responsibilities include ASC 606 analysis, revenue close, contract accounting, reserves, revenue analytics, SOX-ready controls, audit support, IPO readiness, billing-to-ledger reconciliations, and workflow automation. The role partners with Finance, Billing, Systems, auditors, the CFO, and Controller while building the revenue accounting function and potentially developing a team.

Leads daily fulfillment center operations across inbound, put-away, outbound, B2C, B2B, and returns. Manages Operations Managers, Area Managers, leads, and warehouse associates while overseeing KPIs, staffing, scheduling, payroll, budgeting, inventory accuracy, client launches, coaching, and operational issue resolution. Partners with engineering, HR, safety, customer service, and implementation teams to improve performance and support a highly technical, automated warehouse environment.

Manages regional full-time and contingent labor planning across multiple sites. Responsibilities include tracking headcount, attendance, hiring events, vendor performance, workforce trends, reporting, HRIS/VMS transactions, timekeeping audits, compliance, staffing adjustments, and supply replenishment. Partners with operations leaders, HR teams, staffing vendors, and managed service providers to maintain labor delivery, resolve errors, support hiring events, and improve workforce efficiency.

Owns product design for Stord’s warehouse management, transportation management, and operational software. Designs complex workflows for receiving, picking, packing, shipping, inventory, and exception handling across scanners, tablets, and desktop interfaces. Conducts field research and usability testing with warehouse and supply chain users, creates high-fidelity prototypes, partners with product and engineering, supports design systems, and measures improvements in operational efficiency and user satisfaction.

The HR Business Partner will advise corporate leaders, including R&D, on workforce planning, organizational design, talent processes, compensation, and change management. The role also handles employee relations investigations, performance and promotion cycles, Workday transactions, compliance, leaves, accommodations, and international employment matters. This position combines strategic partnership with hands-on HR execution, supports distributed teams, and helps scale Corporate HR practices.

Provides timely, professional support to business clients across Salesforce, email, Slack, and other channels. Manages cases from intake through resolution, documents interactions accurately, follows established SOPs, meets response and resolution SLAs, and escalates complex issues. The role requires collaboration with internal teams, attention to detail, accountability, and continuous development of problem-solving and system knowledge. This is an onsite Monday-through-Friday position.

Own and evolve Stord’s visual identity across digital, print, events, sales collateral, and social. Set creative direction, create high-impact brand assets, build scalable guidelines and templates, coach designers and freelancers, collaborate cross-functionally, manage vendors, and connect creative work to business outcomes.

Designs and optimizes fulfillment solutions, facility layouts, process flows, labor models, automation strategies, pricing models, and cost structures. Conducts scenario modeling and supply chain financial analysis while partnering with sales, finance, operations, implementation teams, and prospective customers. Supports scalable, cost-effective solutions for fulfillment and warehousing operations.