Jobs at Stord

Leads Stord’s fulfillment-network quality and inventory control function, ensuring inventory accuracy, process adherence, lot traceability, regulatory compliance, and defect reduction across inbound, putaway, picking, packing, sorting, and outbound operations. Builds quality systems, audits, corrective-action programs, metrics, and a multi-site quality organization while partnering with Operations, Product, Engineering, and Data to eliminate root causes and protect fulfillment integrity.

Owns marketing operations, pipeline analysis, attribution, lead routing, HubSpot administration, and Salesforce alignment. Builds reporting and attribution models, manages funnel conversion and marketing automation, maintains data quality, and recommends improvements to pipeline generation. Partners with Marketing, Sales, SDR, and executive leadership to measure campaign performance, improve lead management, and support forecasting and GTM reviews.

Own and scale Stord’s enterprise compliance programs across OSHA, EPA, GMP, GDP, DOT, hazmat, and related regulations. Build written programs, audit frameworks, documentation systems, reporting dashboards, training architecture, certification programs, and corrective-action workflows across a multi-site fulfillment network. Monitor regulatory developments, support inspections and customer audits, manage agency relationships, and translate requirements into scalable operational standards. Partner with Operations, Facilities, Legal, Sales, Customer Success, Finance, and Technology to maintain compliance and support business growth.

Lead and scale Revenue and Billing Operations for a multi-service 3PL platform. Own end-to-end billing, revenue recognition (ASC 606), financial reporting, systems integration (WMS/TMS/ERP/billing), automation and AI adoption, cross-functional alignment, controls, tax compliance, and build a high-performing team to ensure accurate, scalable revenue capture and margin visibility.

Lead technical direction for a product team building high-throughput, fault-tolerant Elixir systems. Design and implement distributed, event-driven services; write production code; guide architecture, roadmap, reviews, and technical standards; improve reliability and observability; mentor engineers; and collaborate across teams. The role also integrates AI-assisted and agentic development workflows, operates cloud infrastructure, and contributes to systems supporting order, warehouse, transportation, and consumer experience platforms.

Corporate Counsel will support commercial contracting across sales, partnerships, vendors, and logistics relationships. Responsibilities include negotiating and drafting agreements, maintaining contract playbooks and negotiation guardrails, developing contract management infrastructure, advising business teams on deal structure and risk, and improving legal processes. The role requires practical legal judgment, collaboration with cross-functional teams, and familiarity with legal technology, AI-assisted contract review, and CLM platforms.

Own the design, development, testing, delivery, and ongoing improvement of Stord’s software platform. Build and modify Elixir/Phoenix back-end features, interact with React front-end applications, translate wireframes into production features, and solve technical and supply chain challenges. Collaborate cross-functionally to understand customer and vendor needs, prototype solutions, and launch improvements while maintaining high-quality, secure, reliable, and maintainable code.

Oversees night-shift warehouse operations, including unloading, staging, loading, picking, packing, labeling, and freight verification. Assigns and supervises warehouse personnel, maintains records, troubleshoots equipment issues, supports product handling, reinforces safety and productivity procedures, and assists associates to maintain customer service and operational quality.

Serves as the primary HR contact for a warehouse, supporting employee relations, investigations, attendance, benefits, policies, compliance, engagement, and people-data analysis. Partners with operations leadership to implement HR processes, improve employee experience, maintain a positive workplace culture, and support corrective actions and engagement programs. The role is onsite Monday through Friday with rotating shifts and occasional peak-season weekends.

Support a senior executive by managing calendars, inboxes, meetings, logistics, follow-ups, and sensitive information. Partner with the Chief of Staff, coordinate with senior leaders and external stakeholders, prioritize shifting demands, draft communications, and ensure commitments stay on track with discretion and independent judgment.

Leads the customer experience team, manages performance and escalations, develops service and process improvements, and coordinates with fulfillment, transportation, and technology teams. The role drives customer satisfaction, operational efficiency, issue resolution, and alignment with broader company goals. Responsibilities include team leadership, strategic planning, continuous improvement, and implementing best practices across customer interactions and logistics operations.

Leads Stord’s customer experience team, managing associates and specialists, setting engagement and issue-resolution practices, monitoring performance, resolving complex escalations, and driving process improvements. Partners with fulfillment operations, transportation, and technology teams to align customer needs with operational processes. The role requires team leadership, strategic planning, logistics or supply chain knowledge, familiarity with OMS, WMS, and CRM tools, and a focus on continuous improvement and customer satisfaction.

Leads the customer experience team, manages performance and development, resolves complex customer escalations, improves service processes, and partners with fulfillment operations, transportation, and technology teams to align customer needs with operational goals.

Serves as the primary liaison between customers and internal teams to ensure effective service delivery. Manages complex customer solutions, business reviews, process improvements, SLA adherence, invoice audits, accounts receivable issues, documentation, and growth opportunities. Partners with operations, IT, finance, and account leadership to improve efficiency, financial accuracy, and long-term customer relationships.

Leads Stord’s enterprise systems, corporate and fulfillment-site IT, SaaS portfolio, business process governance, master data, privacy operations, and systems integration. Owns architecture, integrations, identity, endpoints, networks, onboarding, vendor oversight, compliance evidence, AI adoption, and M&A systems integration. Builds and manages the IT and Enterprise Systems team while partnering with Security, Data, Engineering, Finance, Procurement, Legal, People, and Operations.

Build and ship AI platform features, including agent tool systems, prompt pipelines, integrations, orchestration, and edge-deployed services. Develop reliable LLM-powered applications using TypeScript, Cloudflare Workers, Durable Objects, databases, and AI SDKs. Own features from design through production monitoring, contribute to architecture and technical decisions, mentor engineers, and collaborate with Product, Design, Data Science, and other engineering teams.

Manages regional FTE and contingent workforce planning, headcount tracking, staffing vendor performance, hiring events, HRIS/VMS data, timekeeping audits, reporting, compliance, and labor delivery. Partners with operations leaders, HR teams, staffing vendors, and MSPs to align staffing with demand, resolve workforce and billing issues, maintain supplies, and recommend actions based on workforce trends. The role is primarily site-based with travel to regional facilities.

Drive enterprise business development for supply chain technology and fulfillment services. Identify and engage prospective clients through account-based selling, generate leads, build consultative relationships, understand logistics needs, present tailored solutions, manage CRM activity, and collaborate with operations and customer success teams. The role focuses on transportation, warehousing, e-commerce fulfillment, and expanding high-value client relationships across the United States.

Oversee B2B fulfillment processes in a distribution center by routing orders, scheduling pickups, closing orders in the WMS, preparing shipping documentation and bills of lading, maintaining partner integrations, resolving inquiries, conducting quality checks, reporting performance, and improving workflows. Collaborate with warehouse and logistics teams while maintaining accuracy and meeting deadlines in a fast-paced environment.

Oversee warehouse operations, including loading, unloading, picking, packing, staging, labeling, and freight verification. Assign and supervise warehouse associates, complete operational reports, troubleshoot equipment issues, support product handling, and enforce safety, quality, and productivity standards. Assist associates with warehouse functions and coordinate effectively with site leadership.