Teams at StepStone Hospitality

Lead Front Office operations across two connected hotels, ensuring exceptional guest service, resolving concerns, supporting revenue and expense goals, and maintaining financial and security procedures. Recruit, train, and develop Front Office associates, oversee reservations and occupancy optimization, and provide cross-department operational support. Serve as the primary problem-solving leader in the Director of Front Office’s absence.

Solicits and closes business travel, group, meeting, and event accounts; develops client relationships and revenue strategies; negotiates rates, manages leads and reservations, coordinates with hotel operations and revenue management, records sales activity, and supports guests and hotel leadership.

Leads Front Office, Housekeeping, and Rooms Division operations for a full-service hotel. Oversees guest service, room quality, staffing, labor management, budgeting, scheduling, audits, safety, and brand standards. Coaches hotel managers and staff, coordinates with other departments, manages guest concerns and service recovery, and serves as Manager on Duty during peak periods and operational needs.