Teams at Steel Point Solutions

Supports federal financial management system requirements and governance processes by analyzing business workflows, identifying improvement opportunities, gathering and documenting stakeholder requirements, developing business cases, and coordinating prioritization. Tracks requirements, projects, and initiatives in JIRA, maintains process documentation, provides status reporting, and translates organizational needs into actionable solutions. The role requires strong analytical, communication, organizational, and technical writing skills, with preferred experience in federal programs, financial management systems, Lean methodologies, and enterprise governance.

Provides technical and analytical support for federal financial management systems, including system architecture, data flows, interfaces, data strategies, master data management, and governance frameworks. Maintains configuration-controlled documentation, supports IT audit and federal compliance requirements, develops data access policies, and coordinates with financial, IT, cybersecurity, and business stakeholders to improve data quality, security, accessibility, and system integration.

Provides Tier 1 and Tier 2 technical and functional support for federal financial management systems. Responsibilities include troubleshooting application and access issues, managing user accounts and permissions, documenting incidents, escalating complex problems, supporting batch processing, maintaining SOPs, communicating system updates, and reporting help desk metrics. Supports systems including GEO-F, GEAR, ORBIT, CRS, IPP, Cognos, and SharePoint in an NGA environment.