Jobs at Stagecoach Group Limited

Coordinate more than 100 annual training courses, including scheduling, bookings, accommodation, joining instructions, invoices, certificates, and apprenticeship support. Organize large-scale events, manage diaries and mail, liaise with suppliers and colleagues nationwide, and resolve queries efficiently. The role requires strong administration, communication, planning, prioritization, deadline management, and Microsoft Office skills. It is based in Perth with hybrid working and includes full training.

Provides technical and functional support for digital systems and services with minimal supervision. Manages incidents and service requests through resolution, performs fault diagnosis, coordinates defect progression with business analysts, QA, and development teams, and liaises with stakeholders on issues and enhancements. Supports release transitions into business-as-usual operations and maintains operational, user, and training documentation. The role requires strong analytical, communication, problem-solving, and SLA-focused service management skills.

Maintain and repair Stagecoach’s fleet of double-decker, single-decker, and electric buses. The role involves depot-based engineering work and responding to vehicle issues on the road. Applicants need experience in an engineering technician field such as automotive, truck, haulage, plant, rail, or agricultural equipment. Bus-specific training is provided. The role works Tuesday through Saturday.

Respond to customer enquiries across phone, webchat, email, SMS and social media; resolve complaints empathetically; spot patterns to improve service; work with regional operations and enterprise systems; operate on rotating shifts.

Plan, schedule, and optimise contact centre staffing using forecasts and real-time monitoring. Produce reports and dashboards, analyse data to improve efficiency, manage adherence, identify risks, and support continuous improvement with operational leaders.

Coordinate rail replacement services during disruptions and planned work across the UK. Manage buses/trains on time, make announcements, carry out safety duties, assist customers, and support special events. Keep passengers informed, respond to incidents, and work flexible hours with travel as required. Training provided.

Lead and manage depot engineering operations for a fleet of buses: supervise engineers, technicians and apprentices; oversee vehicle maintenance, depot facilities, compliance (DVSA), resource planning, stock control, procurement, H&S, and continuous improvement while supporting fleet evolution including electric vehicles.

Coordinate and deliver training and driver development at the Guernsey depot. Maintain training records and systems (EP Morris), plan schedules, produce KPI and progress reports, manage the GreenRoad driver safety system, conduct ride-alongs and coaching, perform CCTV analysis and incident investigations, and support wider operations and administration.