Teams at SSD Alarm

Lead and execute collections on past-due, inactive, and complex accounts; process electronic payments; resolve billing disputes and unapplied cash; reconcile accounts; document activity in CRM; ensure compliance with collection laws and internal controls; meet KPI targets; support process improvements and customer payment enrollment.

Lead and own the Client Relations Department, manage and develop staff, resolve escalations, drive retention and recurring revenue, analyze KPIs and reporting, coordinate cross-functional issue resolution, manage customer feedback and champion process improvements. Occasional in-person client meetings and travel required.

Prepare and process multi-state biweekly payroll using HRIS; enter and verify employee/pay data; handle new hires, separations, garnishments, taxes, benefits administration, certified payroll, reconciliations, and payroll reporting; conduct onboarding and respond to employee payroll inquiries while maintaining confidentiality and compliance with state and federal regulations.