Jobs at SpryPoint

Serve as the bridge between Sales and Product: support RFPs and pursuits, lead customer Solution Design and BRD sessions, translate commitments into well-defined Epics, coordinate specialists, author SOW language, and flag risks and roadmap misalignment so Delivery Product Owners can build with confidence.

Provide technical guidance and support for SpryPoint applications, troubleshoot software issues, improve support processes and documentation, transition clients to production, nurture client relationships, and architect solutions for client financial processes while driving product adoption.

Provide first-level support for SpryPoint SaaS applications via email, portal, phone/Zoom. Troubleshoot issues, document tickets, replicate bugs for development, escalate complex cases, monitor system performance, and collaborate with cross-functional teams to improve processes and product quality. Maintain product knowledge and assist clients across Pacific Time Zone.

The Project Manager will manage the implementation of enterprise SaaS solutions in the utility industry, ensuring project success and customer satisfaction.

Serve as a bridge between Product Owners and Project Managers (50/50 split): surface and translate risks, blockers, and escalations both ways, embed with PMs to provide product-fluent support, track issue resolution, recommend process improvements, and collaborate with Sales, Solutions Architects, and clients to facilitate timely project outcomes.

Lead SpryPoint's full-stack marketing to build a measurable demand-generation engine: own digital, field, partner, product, and content marketing; drive pipeline and positioning for long utility buying cycles; manage contractors, budgets, events, GTM analytics, and AI-enabled outreach in partnership with Sales and RevOps.

As a People Business Partner at SpryPoint, you'll build relationships with managers, support HR processes, resolve employee relations, and advise on performance management in a fast-growing software company.

As a Payroll Specialist at SpryPoint, you'll handle payroll operations across the US and Canada, ensuring compliance with regulations, processing employee payments, and managing benefits administration.

The Data Conversion Engineer will manage data migration processes from legacy systems to a modern platform, developing ETL processes and ensuring data quality and reliability.

Lead design for the enterprise utility billing and customer information system, collaborating with product and engineering teams to create user-friendly experiences, run user research, and produce design deliverables.

As a CIS Product Owner, you will manage the product backlog, collaborate with customers and product teams, facilitate feedback, support development cycles, and provide education for users, focusing on customer success and product quality.

As a Software Engineer III, you will develop web applications, collaborate in Agile SCRUM teams, and mentor junior developers while focusing on clean, maintainable coding practices.

The Solutions Engineer at SpryPoint is responsible for leading the technical sales process, creating tailored demos, and serving as a trusted advisor to utilities considering SaaS solutions for operational modernization.