The Role
The Project Manager will manage the implementation of enterprise SaaS solutions in the utility industry, ensuring project success and customer satisfaction.
Summary Generated by Built In
The Company
2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.
Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
Join our award-winning team in transforming an essential industry that powers communities across the Americas.
🌱 The Role
We’re looking for a Project Manager who thrives on leading complex, high-stakes delivery. You’ll own enterprise SaaS implementations for utility clients across North America and act as a strategic partner to their leadership teams from kickoff through go-live. This is a highly visible, client-facing role where you’ll navigate competing priorities, help shape how we deliver, and keep large programs on track financially and operationally.
This is a Project Manager III role, our most senior project manager level. You’ll operate with a high degree of autonomy, and we’re looking for someone who can raise the bar for how we deliver, not just follow the playbook.
Utilities industry experience is a big plus, but we’re just as interested in the complexity and scale of the projects you’ve led.
✈️ This role involves periodic travel to client sites across the US and Canada. You’ll need to be able to travel freely between both countries.
🎯 What You'll Be Doing:
- Leading highly complex, cross-functional enterprise SaaS implementations (or a portfolio of them) using SpryPoint’s hybrid delivery methodology
- Acting as a trusted, strategic advisor to client executives, understanding their business goals and navigating complex stakeholder dynamics
- Owning project financials end to end, including budgets, revenue forecasting, effort estimation, and variance reporting to leadership
- Negotiating scope, budget changes, and high-stakes trade-offs with clients, and evaluating impact against schedules, contingencies, and acceptance criteria
- Anticipating risks early, building solid contingency plans, and managing strategic dependencies before they become problems
- Using influence without authority to keep client and internal leaders aligned to milestones and governance
- Presenting to client steering committees and executive leadership, and owning the story of the project
- Helping shape our PMO standards, templates, and best practices, and supporting the growth of PM I and PM II teammates
🚀 What You Bring:
- 7+ years of enterprise project management experience, including leading complex, high-risk implementations
- Utilities industry experience (electric, water, wastewater, gas, sanitation) is strongly preferred. We’re flexible on the number of years and the industry itself if you’ve led complex, multi-stakeholder enterprise software implementations with a similar scope (think CIS, billing, ERP, asset management, or field service)
- Strong financial acumen, with a track record of owning budgets, forecasting effort and revenue, and explaining variances with confidence
- Experience across waterfall and agile methodologies; hybrid delivery experience is a big plus
- Exceptional communication and relationship-building skills, with the ability to influence at every level, from project teams to the C-suite
- Strong critical thinking: you’re comfortable with ambiguity, can pull together conflicting inputs, and aren’t afraid to challenge assumptions
- A highly organized, detail-oriented approach with strong written and documentation skills
- Post-secondary degree or diploma, preferably in project management or business administration
🌟 What Sets You Apart:
- Hands-on experience with management information systems such as CIS, WAMS, MWM, or GIS
- Experience helping define or improve PMO processes, frameworks, or delivery standards
- A history of mentoring or coaching other project managers
- Experience with web-based portfolio or project management tools
🚀 Interview Process
We know your time is valuable, so we've designed a process that's transparent, efficient, and - hopefully - genuinely enjoyable.
Here's what to expect:
📞 Step 1: Recruiter Screening Conversation
A relaxed conversation to learn more about your background, your goals, and what’s drawing you to SpryPoint.
A relaxed conversation to learn more about your background, your goals, and what’s drawing you to SpryPoint.
👩💼 Step 2: 45-Minute Interview with our Director of PMO
A deeper dive into your delivery approach, project management experience, and leadership style.
A deeper dive into your delivery approach, project management experience, and leadership style.
📝 Step 3: Project-Based Take-Home Assignment
You'll receive a mid-project scenario for a fictional utility client. Your job is to diagnose what's gone wrong, assess the risks, complete a budget analysis, and build a recovery plan. Think of it as a bit of a scavenger hunt - we'll give you the pieces, and you get to figure out what happened. You'll then present your findings to the panel during the final interview.
You'll receive a mid-project scenario for a fictional utility client. Your job is to diagnose what's gone wrong, assess the risks, complete a budget analysis, and build a recovery plan. Think of it as a bit of a scavenger hunt - we'll give you the pieces, and you get to figure out what happened. You'll then present your findings to the panel during the final interview.
🎤 Step 4: Final Interview & Presentation
You'll walk senior leadership through your approach and have a chance to talk through your thinking in a collaborative conversation. Depending on availability, the Chief of Staff and a Portfolio Director will be part of the final presentation.
You'll walk senior leadership through your approach and have a chance to talk through your thinking in a collaborative conversation. Depending on availability, the Chief of Staff and a Portfolio Director will be part of the final presentation.
🚀 Step 5: References & Offer
We'll check your references to confirm the great things we've learned about you. If all goes well, we'll be thrilled to extend an offer and hopefully welcome you to the team!
We'll check your references to confirm the great things we've learned about you. If all goes well, we'll be thrilled to extend an offer and hopefully welcome you to the team!
Throughout the process, we're looking for clear communication, structured thinking, financial ownership, stakeholder management, and a genuine delivery mindset. Most importantly, we encourage you to bring your authentic self to every step. ✨
💫 Expect More From Your Career at SpryPoint
🚀 Work your way - Remote-first environment, flexible working hours across North America, and hub offices in Charlottetown & Atlanta
💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
💻 Complete Setup - MacBook + $800 to create your ideal home workspace
🏥 Total Wellness - Health, dental, vision, and life insurance from day one
🏝️ Recharge Time - Generous PTO and unlimited sick days
📈 Future Security - RRSP (Canada) and 401k (US) matching programs
🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
🧳 Team Connection - Annual company events and team offsites that bring us together
We use an AI notetaker (Metaview) during interviews so we can give you our full attention. Please opt-in via this quick consent form. It's optional - if you'd prefer not to be recorded, just skip this step.
Accommodations
Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.
Equal Opportunity & Inclusion
SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
Professional Identity Verification
To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.
Skills Required
- Post-secondary degree or diploma in project management or business administration
- Minimum three years related experience in enterprise project management
- Familiarity with Agile methodologies and SaaS implementations
- Holds or pursuing a PMP, CAPM or comparable project management designation
- Experience or familiarity with the utilities industry
- General familiarity with Management Information Systems like CIS, WAMS, MWM, GIS
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The Company
What We Do
SpryPoint builds amazing cloud-based enterprise software for electric, water, gas, and telecom utilities. We give utilities the tools they need to provide top-tier customer service while improving operational efficiency and enabling a world of cutting-edge capabilities. We make the world a better place for utility operators and customers all over North America. We build Smart Solutions for Smart Utilities
