Welcome to SpotOn

SpotOn was built to help small businesses compete and win. SMBs are the heart and soul of our communities, and SpotOn offers small business owners what they need most — someone in their corner. The #SpotOnFamily sources talent from across the world to provide the best client experience. We approach tech with open-mindedness, collaboration and a commitment to professional development. Endlessly curious, we're both bold and strategic in our approach to new technology and opportunities.

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WFM Manager

2 Days AgoSaved

In-Office

Mexico City, Ciudad De México, MEX

eCommerce • Fintech • Payments • Software

Leads global workforce management operations for a contact center across Mexico, Poland, and the U.S. Manages forecasting, staffing, scheduling, intraday management, reporting, service-level optimization, and process improvement. Directs and develops WFM teams, oversees quality and training standards, coordinates cross-functional projects, analyzes operational data, and drives adoption of WFM tools and standardized processes to improve efficiency and client satisfaction.

SpotOn

Business Development Representative

4 Days AgoSaved

In-Office

Mexico City, Ciudad De México, MEX

eCommerce • Fintech • Payments • Software

Generate and qualify new business opportunities through cold calls, email, and other outreach. Schedule meetings for Account Executives, maintain a qualified prospect pipeline, track activities in the CRM, research target accounts, collaborate with sales leadership, and meet activity and pipeline-generation goals.

SpotOn

Client Onboarding Specialist

5 Days AgoSaved

In-Office

Mexico City, Ciudad De México, MEX

eCommerce • Fintech • Payments • Software

Lead end-to-end POS onboarding for enterprise and mid-market restaurant clients. Manage consultations, configuration, integrations, testing, implementation timelines, stakeholder communication, risk mitigation, documentation, and post-installation transitions. Analyze onboarding performance, improve playbooks and processes, deliver internal training, and meet activation, installation, NPS, and CSAT targets.

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