Jobs at SpotOn

Provides technical support for payment devices, printers, scanners, POS systems, and related peripherals. Troubleshoots hardware, connectivity, networking, firmware, drivers, and compatibility issues; configures devices; documents cases in CRM and ticketing systems; manages tickets and SLAs; and communicates solutions clearly to nontechnical clients. Requires customer-focused problem solving, English and Spanish fluency, and collaboration with escalation teams.

Own the end-to-end onboarding for enterprise and mid-market multi-location clients, managing technical configuration, integrations, timelines, stakeholder communications, testing, documentation, and KPIs to ensure successful POS activation and client adoption.

Leads Intelligence, Reporting, and AI product teams; defines product strategy, vision, and roadmaps; manages and coaches Product Managers; evaluates market opportunities, customer needs, metrics, competition, and emerging technologies; and partners cross-functionally with Engineering, Design, Sales, Support, and executives to deliver innovative products.

Designs and develops self-paced eLearning courses from storyboard to LMS publishing. Creates scenarios, knowledge checks, and assessments; partners with SMEs and content strategists; updates courses for accuracy and process changes; applies adult learning principles and instructional design models to improve learner engagement and quality.

Own the Merchant Dashboard product strategy, roadmap, information architecture, interaction patterns, personalization, and monetization surfaces. Partner with Engineering, Design, Marketing, Data Science, and GTM teams to deliver scalable solutions. Analyze customer feedback, market trends, competitive offerings, and product data to identify opportunities. Lead experimentation, prioritize initiatives, communicate product vision, and advocate for merchant needs across the organization.

Design, develop, and maintain Android point-of-sale software for high-availability, real-time restaurant systems focused on payments. Collaborate with product, design, and backend teams to deliver features, ensure quality through testing and code reviews, and address complex technical challenges. Provide technical leadership and mentorship while contributing to subsystem design focused on scalability, security, and performance.

Lead end-to-end POS onboarding for enterprise and mid-market restaurant clients. Manage consultations, configuration, integrations, testing, implementation timelines, stakeholder communication, risk mitigation, documentation, and post-installation transitions. Analyze onboarding performance, improve playbooks and processes, deliver internal training, and meet activation, installation, NPS, and CSAT targets.

Design and deliver engaging in-person and remote training for restaurant clients on SpotOn POS and related software. Create user guides, videos, and interactive materials; host Q&A and facilitate participation; document session feedback and update resources to reflect software changes and client needs.

Configure, optimize, and enhance restaurant POS menus and integrations for clients. Provide advanced consultations, troubleshoot complex configurations, manage escalated tickets, ensure data integrity, and collaborate with Sales, Product, Engineering, and Support. The role also mentors junior specialists, improves documentation and workflows, and maintains compliance with SOPs, SLAs, and quality standards.

Lead full‑stack engineer responsible for designing, building, and maintaining high‑traffic payment systems. Provide technical leadership, solve complex production issues, integrate AI tools, and collaborate across frontend, backend, and infra to deliver secure, scalable payment features.

Prepare and configure POS hardware for deployment by loading software and firmware, performing QA and inventory tracking, quarantining defective units, collaborating with shipping teams to meet timelines, and suggesting process improvements while following SOPs and SLAs.

Lead a 6-7 engineer team owning native Android checkout and payments flows. Partner with Product, Design, and Financial Services to improve checkout speed, reliability, and payment accuracy. Drive architecture toward event-driven systems, improve observability and incident readiness, manage delivery risk, and develop engineering talent across distributed time zones.

Manage and coach a product implementation team to deliver integrations, platform configurations, and client adoption. Oversee project timelines, resolve escalations, enforce SOPs/SLAs, improve processes, and coordinate cross-functional stakeholders to ensure successful deployments and client satisfaction.

Supervise and mentor helpdesk staff, ensure SLA adherence and schedules, handle escalations/ticket surges, run regular 1:1s and regional meetings, collaborate with tech teams to improve processes and ticket quality.