Jobs at SpotOn

Own the Merchant Dashboard product for restaurant operators: define strategy, roadmap, information architecture, personalization, and monetization. Collaborate with Engineering, Design, Data Science, and GTM to deliver data-informed, scalable solutions and iterate via experimentation and customer feedback.

Lead partner enablement and sales initiatives to drive partner-attributed revenue. Build relationships across partner organizations, coordinate co-selling and co-marketing, manage events and enablement, execute CRM and lead management, and drive strategic partnership growth through cross-functional collaboration and performance analysis.

Own and evolve SpotOn's reporting platform: define roadmap, modernize and migrate reporting, partner with engineering and design to improve data models and UX, ensure report accuracy, investigate merchant issues, and deliver actionable, customer-facing reporting experiences.

Manage a large portfolio of strategic SaaS accounts to drive retention and adoption through scalable campaigns, identify at-risk accounts, enable upsell opportunities, collaborate cross-functionally, and optimize reporting and automation for high-volume account management.

Supervise and mentor helpdesk staff, ensure SLA adherence and schedules, handle escalations/ticket surges, run regular 1:1s and regional meetings, collaborate with tech teams to improve processes and ticket quality.

Senior Full-Stack Engineer for Hospitality Fulfillment working on backend services and microfrontends powering SpotOn's Express POS. Own features end-to-end, solve complex high-traffic production issues, integrate AI tools, provide technical leadership, mentor teammates, and work across stack including cloud/infra when needed.

Serve as primary contact for at-risk clients to prevent churn by resolving issues, conducting health checks, negotiating cancellations, recommending tailored solutions, collaborating with Sales/Support, documenting interactions, meeting retention KPIs, and executing proactive outreach to preserve recurring revenue and improve client satisfaction.

Lead the Merchant Dashboard team, oversee technical strategy and manage engineers while ensuring effective communication with stakeholders. Foster ownership and continuous improvement in team culture.

Provide friendly, efficient software support and troubleshooting for POS/SaaS products; manage and document client cases per SOPs and SLAs; escalate complex issues; educate clients on best practices; collaborate with teams to improve support processes. Bilingual (English/Spanish) client communication emphasized.

Provide expert hardware support for payment devices, printers, scanners and POS integrations. Troubleshoot connectivity and network issues, guide firmware/driver updates, document cases in CRM/ticketing systems, manage multiple tickets to meet SLAs, and communicate solutions empathetically to non-technical clients.

Generate new business via outbound prospecting (cold calls, outreach), qualify leads, maintain a pipeline, track activities and results, collaborate with sales to target accounts and gather market intelligence.

Own month-end close and balance sheet reconciliations for hardware inventory, COGS, and fixed assets. Prepare journals, perform cost accounting analyses, manage T&E accounting, support subsidiary revenue recognition, collaborate with cross-functional teams to resolve inventory issues, and support audit requests and close activities. Build reporting and dashboards to surface variances.

The Senior Analyst, Strategic Finance will enhance reporting systems, drive financial insights, support strategic planning, and collaborate across departments to optimize finance processes.

Provide friendly, efficient software support and case management, troubleshoot software and integrations, document interactions in CRM, advocate for clients, escalate issues, and collaborate to improve support processes and adherence to SOPs/SLAs.

Partner with ops, sales, and support to identify manual workflows and build AI-driven, agentic automation end-to-end. Architect, implement, deploy, and measure full-stack systems (backend, APIs, frontend dashboards) that reliably replace multi-step manual processes, optimize LLM costs, handle failure modes, and report business impact.

The Senior Salesforce Developer designs and develops Salesforce solutions, collaborates with teams, enhances functionalities, and ensures system stability and security while maintaining documentation for quality delivery.

Lead full‑stack engineer responsible for designing, building, and maintaining high‑traffic payment systems. Provide technical leadership, solve complex production issues, integrate AI tools, and collaborate across frontend, backend, and infra to deliver secure, scalable payment features.

Support the sales team by preparing proposals, quotes, and contracts; maintain CRM records (Salesforce); coordinate with internal teams; manage pipeline reporting, deadlines, and onboarding documentation to ensure smooth sales operations and exceptional customer experience.

Manage a large portfolio of strategic restaurant accounts to drive retention, adoption, and revenue expansion. Execute scalable adoption campaigns, identify at-risk accounts, run mitigation strategies, and find upsell/cross-sell opportunities. Partner with product and internal teams, mentor junior CSPs, and use automation and reporting tools to track engagement, adoption, and retention metrics.

Lead and grow a QA team to embed automated testing across Web and Android. Own automation strategy, device lab infrastructure, CI/CD test pipelines, and quality metrics. Coach engineers in test ownership, integrate AI-assisted test tooling, and ensure resilient, user-focused end-to-end performance and visual regression coverage for POS and payment workflows.