Jobs at SpotOn

Lead product strategy and execution for end-to-end payments (card-present and card-not-present), improving authorization, routing, settlement, and merchant funding. Drive performance metrics, experimentation, partner evaluation, and cross-functional alignment with engineering, risk, compliance, operations, and GTM. Ensure funding accuracy and merchant-facing transparency while delivering secure, compliant, hospitality-focused payment experiences.

Own the end-to-end onboarding for enterprise and mid-market multi-location clients, managing technical configuration, integrations, timelines, stakeholder communications, testing, documentation, and KPIs to ensure successful POS activation and client adoption.

Lead full‑stack engineer responsible for designing, building, and maintaining high‑traffic payment systems. Provide technical leadership, solve complex production issues, integrate AI tools, and collaborate across frontend, backend, and infra to deliver secure, scalable payment features.

Manage a large portfolio of strategic restaurant accounts to drive retention, adoption, and revenue expansion. Execute scalable adoption campaigns, identify at-risk accounts, run mitigation strategies, and find upsell/cross-sell opportunities. Partner with product and internal teams, mentor junior CSPs, and use automation and reporting tools to track engagement, adoption, and retention metrics.

Lead retention and SaaS analytics by building metrics, dashboards, and data models to identify drivers of churn and adoption. Partner cross-functionally to measure retention initiatives, automate analyses, and deliver actionable insights that influence executive decisions and improve merchant outcomes.

The Client Onboarding Manager oversees a team to enhance client onboarding experiences, ensuring timely project execution, team performance, and client satisfaction through effective leadership and process improvements.

Technical leader for Android-native POS and handheld apps: define architecture, ensure offline-first reliability, drive cross-squad initiatives, mentor engineers, improve performance and developer productivity, and ship resilient, high-scale hospitality workflows.

Prepare and configure POS hardware for deployment by loading software and firmware, performing QA and inventory tracking, quarantining defective units, collaborating with shipping teams to meet timelines, and suggesting process improvements while following SOPs and SLAs.

Lead a 6-7 engineer team owning native Android checkout and payments flows. Partner with Product, Design, and Financial Services to improve checkout speed, reliability, and payment accuracy. Drive architecture toward event-driven systems, improve observability and incident readiness, manage delivery risk, and develop engineering talent across distributed time zones.

Manage and coach a product implementation team to deliver integrations, platform configurations, and client adoption. Oversee project timelines, resolve escalations, enforce SOPs/SLAs, improve processes, and coordinate cross-functional stakeholders to ensure successful deployments and client satisfaction.

The Senior Software Engineer will design and develop scalable cloud-based software, mentor team members, and collaborate on technology choices while conducting code reviews.

Manage a portfolio of core accounts to drive retention and adoption through standardized engagement campaigns and automation. Monitor account health, respond to support issues, run adoption and upsell programs, collaborate with product/implementation/support, and maintain account records and engagement metrics. Requires bilingual English/Spanish proficiency and foundational customer success experience.

Manage a large portfolio of strategic SaaS accounts to drive retention and adoption through scalable campaigns, identify at-risk accounts, enable upsell opportunities, collaborate cross-functionally, and optimize reporting and automation for high-volume account management.

Supervise and mentor helpdesk staff, ensure SLA adherence and schedules, handle escalations/ticket surges, run regular 1:1s and regional meetings, collaborate with tech teams to improve processes and ticket quality.

Lead and own the enterprise financial and operational data ecosystem, building pipelines into Snowflake and Power BI, delivering predictive analytics and executive dashboards, ensuring metric integrity and automation, and managing a team of analysts and managers to drive strategic business decisions.

Designs and develops self-paced eLearning courses from storyboard to LMS publishing. Creates scenarios, knowledge checks, and assessments; partners with SMEs and content strategists; updates courses for accuracy and process changes; applies adult learning principles and instructional design models to improve learner engagement and quality.

The Senior Analyst, Strategic Finance will enhance reporting systems, drive financial insights, support strategic planning, and collaborate across departments to optimize finance processes.

Lead and develop a Client Operations team to deliver end-to-end account lifecycle operations, drive process improvement, adopt automation/AI, ensure accuracy and compliance, manage escalations, partner cross-functionally, and track metrics to improve efficiency, quality, and client satisfaction.

Design and deliver engaging in-person and remote training for restaurant clients on SpotOn POS and related software. Create user guides, videos, and interactive materials; host Q&A and facilitate participation; document session feedback and update resources to reflect software changes and client needs.

The Senior Salesforce Developer designs and develops Salesforce solutions, collaborates with teams, enhances functionalities, and ensures system stability and security while maintaining documentation for quality delivery.