Jobs at SpotOn

Own SpotOn’s analytics data platform end to end, including CDC and API ingestion into Snowflake, Airflow orchestration, dbt modeling, data quality, monitoring, financial reconciliation, and performance optimization. Build reliable, documented data products for finance, product, analysts, and business users. Partner with technical and non-technical stakeholders, improve SQL and testing practices, mentor teammates, and respond to pipeline incidents.

Leads global workforce management operations for a contact center across Mexico, Poland, and the U.S. Manages forecasting, staffing, scheduling, intraday management, reporting, service-level optimization, and process improvement. Directs and develops WFM teams, oversees quality and training standards, coordinates cross-functional projects, analyzes operational data, and drives adoption of WFM tools and standardized processes to improve efficiency and client satisfaction.

Generate and qualify new business opportunities through cold calls, email, and other outreach. Schedule meetings for Account Executives, maintain a qualified prospect pipeline, track activities in the CRM, research target accounts, collaborate with sales leadership, and meet activity and pipeline-generation goals.

Lead end-to-end POS onboarding for enterprise and mid-market restaurant clients. Manage consultations, configuration, integrations, testing, implementation timelines, stakeholder communication, risk mitigation, documentation, and post-installation transitions. Analyze onboarding performance, improve playbooks and processes, deliver internal training, and meet activation, installation, NPS, and CSAT targets.

Develop and maintain mission-critical Boomi integrations connecting Salesforce, NetSuite, payment systems, billing platforms, and internal APIs. Design real-time, batch, and event-driven workflows; migrate SOAP APIs to REST; implement OAuth and defensive error handling; monitor production systems with Grafana; troubleshoot transformations and API issues; and translate business requirements into documented technical designs. The role supports Quote-to-Cash, Order Management, CRM, billing, subscriptions, fulfillment, and related high-volume transaction processes.

Leads Infrastructure teams responsible for CI/CD, developer platforms, Kubernetes, and AWS compute. Manages engineers, supports senior and staff-level technical leadership, drives platform consolidation and migrations, improves reliability and operational efficiency, coordinates cluster upgrades, and oversees PCI DSS compliance. The role treats engineers as platform customers by improving golden paths, self-service tooling, documentation, and AI-assisted workflows.

Provides bilingual Chinese-English support to restaurant and hospitality clients in Hawaii. Responsibilities include onboarding, implementation, setup, go-live assistance, basic POS hardware and software troubleshooting, issue escalation, client follow-ups, documentation, and coordination with sales, implementation, and support teams. The role focuses on helping local businesses successfully adopt and use SpotOn’s technology while delivering a relationship-focused customer experience.

Own the Merchant Dashboard product strategy, roadmap, information architecture, personalization, and monetization surfaces for SpotOn’s restaurant software suite. Partner with Engineering, Design, Marketing, Data Science, Operations, and GTM teams to deliver intuitive products. Use customer feedback, market analysis, experimentation, and metrics to prioritize opportunities, guide trade-offs, and drive product growth.

Implement and configure DayCheck accounts for new merchants, coordinate launches, perform quality assurance, and train merchants and internal teams. Monitor early account activity, verify payroll setup and reconciliation, and transition stable accounts to Support and Customer Success. Handle escalated troubleshooting involving integrations, money movement, and data flows between DayCheck and Teamwork. Maintain implementation records, collaborate cross-functionally, and contribute to process, tooling, and product improvements.

Leads compliance technology and data initiatives for KYC, KYB, AML, underwriting, fraud prevention, and risk management. The role analyzes and automates workflows using AI, ML, OCR, RPA, regex, and LLMs; validates models and data; integrates identity, CRM, and lifecycle systems; develops risk scoring and decisioning solutions; ensures regulatory and ethical compliance; and collaborates with Engineering, Operations, Data Services, and Product teams.

Leads Business Development Operations by managing people, processes, systems, reporting, KPIs, partner referrals, program implementation, events, budgets, and cross-functional planning. Owns Salesforce and related tools, improves sales processes through automation, supports leadership decision-making, coordinates enablement and compensation workflows, and manages partner and client-facing operational activities. The role requires hospitality industry experience, Salesforce expertise, people management, and travel up to 25%.

Own and mature the application security program, including scanning pipelines, vulnerability management, secure PR reviews, penetration testing, threat modeling, AI/ML security testing, and container security. Define program metrics, establish reporting baselines, and communicate security health to executives. Partner with developers, infrastructure, DevOps, and external testing vendors while independently prioritizing findings and driving remediation.

Build and maintain Salesforce production code as part of an Agile Scrum team. The associate engineer will fix scoped bugs, implement Apex and Lightning Web Components changes, write unit tests, use Git and Jira, and move releases through sandbox, UAT, and production with Gearset. The role includes learning Salesforce development practices, participating in sprint ceremonies, using AI coding assistants responsibly, and joining shared on-call and deployment rotations.

Own the end-to-end onboarding for enterprise and mid-market multi-location clients, managing technical configuration, integrations, timelines, stakeholder communications, testing, documentation, and KPIs to ensure successful POS activation and client adoption.

Designs and develops self-paced eLearning courses from storyboard to LMS publishing. Creates scenarios, knowledge checks, and assessments; partners with SMEs and content strategists; updates courses for accuracy and process changes; applies adult learning principles and instructional design models to improve learner engagement and quality.

Supervise and mentor helpdesk staff, ensure SLA adherence and schedules, handle escalations/ticket surges, run regular 1:1s and regional meetings, collaborate with tech teams to improve processes and ticket quality.