Jobs at SpotOn

Design, develop, and maintain Android point-of-sale software for high-availability, real-time restaurant systems focused on payments. Collaborate with product, design, and backend teams to deliver features, ensure quality through testing and code reviews, and address complex technical challenges. Provide technical leadership and mentorship while contributing to subsystem design focused on scalability, security, and performance.

Own SpotOn’s end-to-end payments product strategy and roadmap across card-present and card-not-present transactions. Lead payment acceptance, processing, settlement, funding, routing, risk, and merchant-facing experiences. Improve authorization, resiliency, chargebacks, reconciliation, and funding accuracy through data-driven experimentation. Partner with engineering, design, compliance, security, operations, GTM, processors, acquirers, gateways, and networks to deliver compliant payment capabilities and guide cross-functional execution.

Generate new business opportunities through cold calls, email, and other outreach channels. Qualify prospects, schedule sales meetings, maintain a healthy CRM pipeline, research target accounts, and collaborate with Account Executives and sales leadership. The role requires consistently meeting activity and pipeline goals while building relationships in a fast-paced, metrics-driven environment.

Leads Intelligence, Reporting, and AI product teams; defines product strategy, vision, and roadmaps; manages and coaches Product Managers; uses customer research, metrics, market analysis, and emerging technologies to guide decisions; and partners with Engineering, Design, Sales, Support, executives, investors, and restaurant customers to deliver impactful products.

Provides Level II helpdesk support for employees and contractors, handling user administration, desktop troubleshooting, licensing, hardware requests, VIP support, asset tracking, audits, maintenance, patching, product specialization, and special projects. The role requires regular in-office attendance, ticket ownership, response to unexpected issues, and occasional equipment handling.

Lead end-to-end POS onboarding for enterprise and mid-market restaurant clients. Manage consultations, configuration, integrations, testing, implementation timelines, stakeholder communication, risk mitigation, documentation, and post-installation transitions. Analyze onboarding performance, improve playbooks and processes, deliver internal training, and meet activation, installation, NPS, and CSAT targets.

Own merchant retention and SaaS analytics, identifying drivers of churn, retention, and software adoption. Build trusted metrics, dashboards, data models, and scalable reporting used by executives and cross-functional teams. Partner with Product, Customer Success, Finance, Sales, and Engineering to translate complex analyses into business recommendations, measure retention initiatives, and automate recurring workflows using data and AI tools.

Lead and own the enterprise financial and operational data ecosystem, building pipelines into Snowflake and Power BI, delivering predictive analytics and executive dashboards, ensuring metric integrity and automation, and managing a team of analysts and managers to drive strategic business decisions.

The Senior Analyst, Strategic Finance will enhance reporting systems, drive financial insights, support strategic planning, and collaborate across departments to optimize finance processes.

The Senior Salesforce Developer designs and develops Salesforce solutions, collaborates with teams, enhances functionalities, and ensures system stability and security while maintaining documentation for quality delivery.

Design and deliver engaging in-person and remote training for restaurant clients on SpotOn POS and related software. Create user guides, videos, and interactive materials; host Q&A and facilitate participation; document session feedback and update resources to reflect software changes and client needs.

Configure, optimize, and enhance restaurant POS menus and integrations for clients. Provide advanced consultations, troubleshoot complex configurations, manage escalated tickets, ensure data integrity, and collaborate with Sales, Product, Engineering, and Support. The role also mentors junior specialists, improves documentation and workflows, and maintains compliance with SOPs, SLAs, and quality standards.

Own the end-to-end onboarding for enterprise and mid-market multi-location clients, managing technical configuration, integrations, timelines, stakeholder communications, testing, documentation, and KPIs to ensure successful POS activation and client adoption.

Lead full‑stack engineer responsible for designing, building, and maintaining high‑traffic payment systems. Provide technical leadership, solve complex production issues, integrate AI tools, and collaborate across frontend, backend, and infra to deliver secure, scalable payment features.

The Client Onboarding Manager oversees a team to enhance client onboarding experiences, ensuring timely project execution, team performance, and client satisfaction through effective leadership and process improvements.

Prepare and configure POS hardware for deployment by loading software and firmware, performing QA and inventory tracking, quarantining defective units, collaborating with shipping teams to meet timelines, and suggesting process improvements while following SOPs and SLAs.

Lead a 6-7 engineer team owning native Android checkout and payments flows. Partner with Product, Design, and Financial Services to improve checkout speed, reliability, and payment accuracy. Drive architecture toward event-driven systems, improve observability and incident readiness, manage delivery risk, and develop engineering talent across distributed time zones.

Manage and coach a product implementation team to deliver integrations, platform configurations, and client adoption. Oversee project timelines, resolve escalations, enforce SOPs/SLAs, improve processes, and coordinate cross-functional stakeholders to ensure successful deployments and client satisfaction.

Supervise and mentor helpdesk staff, ensure SLA adherence and schedules, handle escalations/ticket surges, run regular 1:1s and regional meetings, collaborate with tech teams to improve processes and ticket quality.