Teams at Sportsdigita

Own SaaS customer renewals, expansions, churn prevention, pricing negotiations, and account growth across strategic accounts. Manage renewal forecasting, ARR, NRR, GRR, Salesforce data, QBRs, and executive relationships. Partner with Customer Success, Sales, Finance, Product, and leadership while using AI tools, customer analytics, and Salesforce data to improve renewal execution and demonstrate ROI.

Directs customer success for hundreds of accounts, owning onboarding, adoption, account tiering, coverage models, and health signals. Coaches a seven-person team through call reviews, partners with design and delivery, and improves renewal readiness. The role requires building the customer success program from scratch, automating processes with AI tools such as Claude, creating dashboards and workflows, and establishing realistic onboarding timelines and adoption plans.

Own DIGIDECK’s product vision, roadmap, positioning, and AI strategy. Partner with engineering, design, sales, marketing, and customer success to prioritize features, launch products, enable sales, drive adoption, and optimize performance. Gather customer and market insights, define product metrics, and evaluate AI capabilities, including prompting, RAG, quality, cost, latency, guardrails, and responsible-AI considerations. Prototype AI-powered workflows and translate complex capabilities into clear customer value.