Teams at SPH Media

Provides end-user technical support by diagnosing and resolving hardware, software, network, printer, peripheral, and mobile-device issues. Manages help desk tickets from intake through closure, including documentation, prioritization, escalation, remote troubleshooting, installations, upgrades, maintenance, and user guidance. Supports facility departments, external offices, agencies, hospital personnel, and customers while managing multiple technical issues efficiently.

Builds, certifies, documents, and supports dashboards, reports, curated datasets, and semantic models using trusted enterprise data. Partners with data pipeline and governance teams to deliver reliable analytics products for clinical care, revenue cycle, operations, and financial performance. Responsibilities include data modeling, validation, KPI definition, stakeholder collaboration, production support, and communicating insights to clinical and executive audiences.

Provides technical support for business-critical applications through configuration, testing, implementation, maintenance, troubleshooting, and documentation. Collaborates with IT teams, vendors, end users, and project stakeholders to ensure applications meet organizational needs and performance standards.