SPH Media Benefits Overview

Provides end-user technical support by diagnosing and resolving hardware, software, network, printer, peripheral, and mobile-device issues. Manages help desk tickets from intake through closure, including documentation, prioritization, escalation, remote troubleshooting, installations, upgrades, maintenance, and user guidance. Supports facility departments, external offices, agencies, hospital personnel, and customers while managing multiple technical issues efficiently.

Provides technical support for business-critical applications through configuration, testing, implementation, maintenance, troubleshooting, and documentation. Collaborates with IT teams, vendors, end users, and project stakeholders to ensure applications meet organizational needs and performance standards.

Provide strategic leadership for enterprise cybersecurity to protect PHI and critical systems. Lead risk management, regulatory compliance, security operations, incident response, business continuity, governance, and security awareness to support safe, continuous healthcare delivery.