Jobs at SPARETECH

As a Senior Customer Success Manager, you will enhance customer retention, manage post-sales processes, build strategic relationships, and improve internal processes in the B2B SaaS environment.

Identify and engage enterprise decision-makers through account research and multi-channel outreach, qualify opportunities via discovery, manage outbound pipeline in CRM/SEP tools, and collaborate with Account Executives to hand off well-qualified opportunities while iterating on outreach tactics.

Lead acquisition, import, and maintenance of spare parts product data, ensuring accuracy and data quality. Design and implement data quality checks and governance, build reporting and analytics, resolve product issues, collaborate with stakeholders, mentor junior analysts, and optimize data acquisition and product data management processes to support business decisions.

Generate enterprise pipeline through targeted, researched multi-channel outbound prospecting. Co-lead initial customer conversations with Account Executives, support discovery calls and demos, refine messaging and targeting, represent the company at industry events, and continuously improve processes using sales automation, enrichment tools, and GTM analytics.

Senior Enterprise Account Executive responsible for winning enterprise deals, expanding accounts, and partnering with clients in manufacturing sectors to optimize spare parts management.

Drive new business growth in North America by owning full sales cycles for enterprise accounts. Prospect, manage pipeline, deliver demos to C-level stakeholders, navigate complex 6–12 month sales processes, and close deals typically between $75k–$150k. Collaborate with the CEO to shape U.S. expansion and sales operations while exceeding quotas.

Lead the Marketing AI operating layer: define governance, design and deploy reusable AI workflows and agents, integrate tools and data, drive adoption through training, prioritize AI initiatives, and measure impact to improve marketing productivity and quality.

Lead post-sales onboarding and software configuration, monitor customer health and satisfaction, resolve issues, drive renewals/upsells, build stakeholder relationships, collaborate with Account Executives on demos, and provide ongoing support to maximize product value.

The Product Manager will lead the evolution of the Operator App, utilizing AI to drive product direction, validate hypotheses, and enhance product-market fit through user insights and experimentation.