Teams at Spalah

Provide written customer support through email and chat for a subscription-based budgeting app. Handle cancellations, refunds, payment issues, technical troubleshooting, and transaction verification. Monitor bugs and user reviews, escalate issues, track support metrics, and help build knowledge-base and response workflows from scratch. The role offers growth into a Support Lead position.

Own end-to-end development and optimization of web and mobile products in the budget-management niche. Generate and prioritize growth hypotheses, improve value propositions, analyze competitors and markets, run experiments, and optimize key product metrics. Collaborate with marketing, product, and engineering teams to deliver features and growth initiatives, with potential progression into a Lead role.

Create short-form video ads for mobile applications across Facebook, Instagram, and TikTok. Develop creative concepts, adapt stock templates, produce illustrations and UI animations, and analyze performance data to iterate on successful concepts. Collaborate with ChatGPT on creative copy and work closely with marketing specialists to brainstorm ideas and evaluate competitive advertising. Stay current with design and animation trends.