Teams at Sovos

Provide Level 1 technical support for multiple tax compliance products via ticketing and phone; troubleshoot, replicate, document, and resolve production issues; maintain CRM records, update knowledge base, participate in customer meetings and on-call rotation, and prepare monthly reconciliations.

Provide frontline SaaS technical support by troubleshooting and resolving tickets via phone, email, and calls; document interactions; create knowledge base content; train and onboard customers; escalate complex issues; collaborate with product teams to address recurring problems; participate in on-call rotations.

Lead and grow a high-performing SaaS Business Development team to generate qualified pipeline through outbound strategies, marketing follow-up, cross-functional collaboration, coaching, and data-driven performance management.