Teams at Sovos

Apply ML and AI tooling to global support operations data: build forecasting models, design LLM classification pipelines, develop text-embedding and vector search workflows, write Python data pipelines and visualizations, query Snowflake for analysis, and translate model outputs into leadership-ready narratives.

Lead and coach multiple SUT delivery teams on Agile at scale, facilitate sprint ceremonies and QVP planning, analyze delivery metrics, drive continuous improvement, enable AI adoption (Claude/ChatGPT), maintain Jira/Confluence resources, and coordinate seasonal readiness for high-volume events.

Drive sales operations and revenue processes by supporting Salesforce and CRM tools, enforcing data integrity, building analytics and dashboards, managing reporting and documentation, training users, and coordinating cross-functional projects to optimize go-to-market operations.