Teams at Sovereign Network Group

Provide 24/7 out-of-hours customer service from an alarm response centre, handling housing, repairs, complaints, and emergency calls. Answer incoming and make outgoing calls, resolve issues using multiple computer systems, follow call-quality guidelines, and escalate when needed. The role requires working on a rolling weekend rota, including evening and occasional lone night shifts, at the Greenham office. A full UK driving licence and personal transport are essential.

Leads enterprise and solution architecture across business platforms, designing end-to-end systems, data, integration, and security solutions. Creates architectural blueprints, supports governance through the Technical Design Authority, evaluates technologies, promotes reuse and optimization, and collaborates with stakeholders, product owners, business analysts, architects, and technology partners to align solutions with business goals and standards.

Manages technical services servicing and maintenance contracts, overseeing supplier performance, contractual obligations, KPIs, and operational targets. Uses service insights and performance data to identify trends, improve outcomes, manage cases, and support continuous improvement. Builds relationships with internal and external stakeholders while ensuring compliant, customer-focused service delivery and effective resolution of competing priorities.