Teams at Sovereign Network Group

Manage customer accounts for a housing association, collecting payments, preventing and reducing arrears, negotiating repayment plans, and advising customers on welfare benefits. Conduct affordability assessments, refer customers for support, pursue unresolved debts including court action, maintain accurate records, and collaborate with internal teams and external agencies. The role combines home, office, and onsite work across Oxfordshire and requires a UK driving licence and personal vehicle.

Sell Open Market and Shared Ownership homes while guiding customers through the full purchasing journey. Manage customer relationships, qualify and follow up leads, conduct viewings, progress and close sales, and meet targets and KPIs. The role also involves managing presentation and stock across multiple developments, supporting tailored marketing campaigns, conducting market research, and coordinating with internal and external stakeholders. It is primarily office and home based in Basingstoke, with occasional weekend and out-of-hours work.

Manage tenancy, leasehold, and neighborhood services across the Dorset locality while acting as a key customer contact. Build relationships with residents, local authorities, community groups, and partner agencies; ensure compliance, accurate records, and responsive service delivery. Lead and support four Scheme Officers managing housing-for-older-people schemes, use data to improve services, resolve complex issues, and contribute to safe, inclusive communities.