Teams at Southern New Hampshire University

Supports enterprise information security and privacy risk management by conducting qualitative and quantitative risk assessments, identifying threats and control gaps, maintaining GRC records, tracking remediation, monitoring cybersecurity risks, and preparing risk metrics and reports. Collaborates with security, privacy, compliance, audit, and business stakeholders while helping improve policies, procedures, risk awareness, and compliance with frameworks and regulations.

Leads and develops a team responsible for Microsoft 365 and modern workplace services. Provides hands-on technical leadership across endpoint management, identity, collaboration, automation, security, and device management. Oversees technical design, implementation, troubleshooting, escalations, service operations, roadmaps, governance, documentation, and continuous improvement while partnering with other IT teams and organizational leadership.

Administers and supports university business systems, including ServiceNow, by managing configurations, users, data integrity, workflows, reports, documentation, and production issues. Translates business requests into requirements and test cases, coordinates sprint work and outsourced development, supports service-level agreements, communicates technical information to stakeholders, and implements process improvements that enhance efficiency, quality, compliance, and user experience.