Teams at Southeastern Freight Lines

Manage customer phone calls, emails, disputes, complaints, and invoice support issues through resolution. Document and route cases requiring additional assistance, maintain team inboxes, image documentation, correspond with collection agencies, send records to customers, and coordinate daily with Credit, Collections, Traffic, and Service Center teams.

Manage and grow customer accounts within a territory through prospecting, sales calls, pricing negotiations, customer follow-up, and relationship development. Execute 60-day sales plans, conduct frequent customer contacts, identify transportation solutions, and maintain accurate sales activity records. Collaborate with operations and drivers on customer and marketing initiatives, use Tableau dashboards for data-driven decisions, and adjust strategies to increase profitable market share.

Participate in a 16-week operations management training program covering transportation principles, cross-dock operations, leadership communication, customer relationships, and freight delivery. Trainees work with support and service center teams, observe account managers during sales calls, and accompany drivers on local routes. Successful completion leads to an initial operations leadership role, requiring relocation to another facility.