Teams at Sound Collective

Supports full-year education programs, courses, private lessons, and online classes through teacher and student scheduling, booking coordination, record maintenance, and conflict resolution. Manages front-desk and inbox communications, greets students and families, and maintains an organized environment. Collects and develops student and faculty achievement stories for newsletters, social media, and other community content while fostering a welcoming school experience.

Lead and coach a retail sales team to meet quotas, build B2B sales systems, manage CRM and pipelines, hire and onboard reps, handle escalations, coordinate marketing, monitor metrics, and drive revenue growth.

Lead day-to-day operations at a NYC music education facility by coordinating cross-department workflows, implementing quality assurance, optimizing processes, managing budgets, facilities, inventory, payroll/AR/AP oversight, staff hiring and development, and maintaining CRM/data metrics to improve efficiency and customer experience.