Sonder (sonder.io)
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As an Account Executive at Sonder, the role focuses on acquiring enterprise customers to drive growth. Responsibilities include managing the full sales cycle, collaborating cross-functionally, negotiating complex deals, and using insights to engage potential clients effectively.
As a Support Coordinator at Sonder, you will be the first point of contact for members seeking help with mental health and wellbeing issues. You will coordinate emergency and non-emergency requests, work with Nurses and Psychologists for case escalations, and liaise with external stakeholders as needed, all while providing quality support in a high-pressure environment.
As a Customer Support Specialist at Sonder, you will provide exceptional customer service via phone, email, and live chat. You will manage customer inquiries, resolve complaints, handle technical issues related to the Sonder app, maintain the customer support knowledge base, and drive improvements based on customer feedback.
As a Growth Marketing Manager at Sonder, you will drive growth through strategic multi-channel campaigns focused on B2B demand generation and account-based marketing. Your responsibilities include collaborating with the sales team, developing ABM strategies, analyzing campaign performance, and leveraging data insights to convert prospects into customers, ultimately meeting revenue targets.
As a Web Developer at Sonder, you will enhance and maintain the website using WordPress and headless CMS, ensuring performance, security, and user engagement while collaborating with the marketing team.
As a Senior Customer Success Manager at Sonder, you will oversee the entire customer journey for Enterprise clients, focusing on activation, usage, and renewals. Your role includes driving customer engagement, analyzing performance metrics, fostering partnerships, and mentoring team members to ensure customer satisfaction and long-term success.
The Revenue Operations Analyst will enhance sales and marketing efficiencies by analyzing data, tracking KPIs, overseeing CRM systems, and managing tools for sales and marketing to drive growth. They will also conduct market analysis to improve customer profiling and provide training and support for system users.
Design, implement, and test Android applications, integrate components, diagnose performance issues, collaborate with teams, participate in code reviews, mentor junior engineers.
Drive and refine Customer Success processes to deliver exceptional value, support all systems and administrative tasks, plan for team capacity, track key metrics, provide insights for continuous improvement, and facilitate team enablement sessions.
Acquire commercial customers to drive growth in Australia, challenge customers to embrace new approaches, negotiate complex deals, participate in team-building and strategic planning activities.
Join Sonder as a Revenue Accountant responsible for revenue assurance, recognition, billing processes, reporting, and analysis. Collaborate with internal stakeholders and ensure accuracy in financial reporting and billing. Maintain revenue management systems and partner with Sales and Customer Success teams for revenue reporting.