[solidcore] Benefits Overview

Supports the full employee lifecycle for corporate and field employees, including onboarding, offboarding, employee changes, Workday transactions, documentation, compliance, benefits questions, and HR inquiries. Maintains accurate employee records across Workday and related systems, supports audit readiness, manages help cases and SOPs, and partners with Talent Acquisition, Finance, Payroll, IT, and Total Rewards. The role also contributes to onboarding improvements and cross-functional People Operations initiatives.

Manage social media publishing, community engagement, listening, reporting, content ideation, copywriting, and short-form photo and video production across social platforms. Maintain content calendars, monitor trends and sentiment, coordinate shoots, guide coach and studio submissions, respond to audiences in brand voice, and optimize content performance while collaborating cross-functionally.

Executes CRM and lifecycle marketing campaigns across email, SMS, and push channels. Builds automated customer journeys, segments audiences, drafts and reviews creative, manages content calendars, conducts A/B tests, analyzes campaign performance, and recommends optimization opportunities. Collaborates with Digital, Brand, Field, and Lifecycle teams to align messaging and improve client engagement, conversion, and retention.