Jobs at Softwriters, Inc.

Own and prioritize a healthcare technology product backlog, define product direction, make trade-off decisions, lead release planning, and coordinate cross-functional delivery. Partner with customers and stakeholders to validate solutions, monitor outcomes, and improve priorities. Identify opportunities for AI and automation, establish success criteria and guardrails, and evaluate risks, feasibility, and value of AI-enabled versus traditional solutions.

Provides customer-focused technical support for software applications, integrations, and services in Microsoft Windows environments. Responsibilities include troubleshooting software issues, researching errors and bugs, using MSSQL to resolve integration problems, documenting resolutions, coordinating escalations, and educating customers. The role also participates in on-call support and contributes to technical support improvement projects.

Leads product management strategy and team development across SoftWriters’ enterprise healthcare software portfolio. Coaches product managers, establishes product operations and governance, manages portfolio and release coordination, tracks business outcome metrics, champions responsible AI adoption, and partners with engineering, quality, and executives on roadmap and investment decisions.

Leads People & Culture strategy, organizational effectiveness, performance and talent programs, employee relations, HR operations, and learning initiatives. Champions accountability, AI-native work, workforce transformation, and change management while advising senior leaders. Oversees HR technologies, people analytics, employment compliance, policies, and employee engagement programs. Builds high-performing teams and drives organizational capability across the company.

Owns accounts payable, accounts receivable, billing, collections, reconciliations, journal entries, accruals, month-end close, audit support, and internal controls. The role also modernizes accounting workflows through automation, ERP and billing system upgrades, data validation, reporting improvements, process documentation, and team training. Requires strong GAAP knowledge, advanced Excel skills, and progressive accounting experience.

Lead full-stack software development using Microsoft technologies to design, build, test, and improve software for long-term care pharmacies. Responsibilities include implementing architecture and design patterns, mentoring engineers, developing well-tested code, exploring technologies, and improving engineering practices. The role requires strong experience with .NET, databases, software design principles, source control, concurrency, and automated testing, with hybrid work in Pittsburgh.

Drives revenue growth through existing-account upselling, cross-selling, prospecting, lead qualification, pipeline development, sales-cycle management, forecasting, and CRM maintenance. Partners with Regional Sales Executives to identify opportunities, acquire customers, meet sales targets, and support positive customer experiences. Represents the company at industry conferences, customer events, and occasional onsite meetings.

Leads multiple software engineering teams and technology projects, hiring and mentoring engineers, guiding Scrum practices, improving product quality, and aligning delivery with business objectives. Drives adoption of AI-assisted and agentic development tools, supports process and technology change, resolves escalated incidents, and promotes modern software engineering practices.