Teams at Softwriters, Inc.

Own and prioritize a healthcare technology product backlog, define product direction, make trade-off decisions, lead release planning, and coordinate cross-functional delivery. Partner with customers and stakeholders to validate solutions, monitor outcomes, and improve priorities. Identify opportunities for AI and automation, establish success criteria and guardrails, and evaluate risks, feasibility, and value of AI-enabled versus traditional solutions.

Provides customer-focused technical support for software applications, integrations, and services in Microsoft Windows environments. Responsibilities include troubleshooting software issues, researching errors and bugs, using MSSQL to resolve integration problems, documenting resolutions, coordinating escalations, and educating customers. The role also participates in on-call support and contributes to technical support improvement projects.

Leads product management strategy and team development across SoftWriters’ enterprise healthcare software portfolio. Coaches product managers, establishes product operations and governance, manages portfolio and release coordination, tracks business outcome metrics, champions responsible AI adoption, and partners with engineering, quality, and executives on roadmap and investment decisions.