Jobs at SOFMEDICA

Provides first-level IT support to employees through phone, email, and in-person channels. Manages onboarding and offboarding, user accounts, access privileges, equipment, inventory, and asset lifecycles. Documents IT processes, trains users on software and digital security, collaborates with vendors and IT teams to resolve incidents, prepares infrastructure reports, escalates complex issues, and recommends technology improvements.

Build and maintain relationships with hospital physicians, deliver clinical information and support for pneumology medical devices, assist hospital staff with device functionality, drive sales and negotiate for the Pneumology product portfolio, and travel regionally as needed.

Build and manage a sales pipeline for cardiovascular/ICD products, meet sales targets, provide clinical and OR support to surgeons, train clinicians, maintain physician relationships, support marketing and tenders, analyze market data, and report activities.

Provide first-line bilingual customer support and technical assistance for a surgical training platform, manage tickets, document resolutions, escalate technical issues, run remote demos, and proactively build customer relationships while contributing to knowledge base and feedback to product teams.

Manage Egyptian medical device registrations and regulatory dossiers, maintain and improve the Quality Management System, support CAPA, complaint handling, supplier qualification, audits, and risk management. Monitor local regulatory changes, liaise with authorities and certification bodies, and provide regulatory and quality guidance across the business to ensure products remain compliant and audit-ready.