Jobs at Socket Telecom, LLC

Leads and develops a residential sales team by setting performance expectations, coaching representatives, analyzing sales and installation metrics, improving conversion and customer value, and coordinating with Installation, Operations, Customer Service, and Marketing. The manager creates action plans, develops training, monitors cancellations and completed installations, forecasts results, and reports performance to senior leadership.

Develop fiber network expansion opportunities across multi-dwelling units, residential developments, and commercial properties. Negotiate building access agreements, licenses, easements, and related contracts while serving as the primary contact for property access initiatives. Coordinate with engineering, construction, operations, and business development teams, track project milestones and renewals, research markets, and build relationships with property owners, developers, municipalities, utilities, and other stakeholders.

Develops business opportunities for fiber service in multi-dwelling and commercial properties. Builds relationships with property owners, developers, municipalities, brokers, and utility partners; negotiates access agreements, licenses, easements, and contracts; coordinates expansion projects with engineering, construction, and operations teams; tracks milestones and renewals; researches markets; and supports timely, budget-conscious project delivery.

Handle inbound and outbound calls with business customers, explain fiber internet services, recommend solutions, schedule appointments, document interactions in CRM systems, and convert leads into sales. The role also involves follow-ups, retention opportunities, cross-team collaboration, and meeting individual sales targets in a high-volume, in-office environment.

Designs and supports customer voice, data, and fiber network solutions using GIS, plant records, service orders, and network tools. Prepares network drawings, fiber quotes, hardware recommendations, and plant assignments; reviews service readiness; coordinates installations, cutovers, vendors, and internal teams; troubleshoots fiber and mapping issues; provides technical support and training; maintains network documentation; and manages multiple design and implementation projects.

Generate and manage a local territory by prospecting small and mid-sized businesses, conducting face-to-face sales, assessing telecommunications needs, presenting tailored internet and communications solutions, maintaining opportunities in Salesforce, and meeting sales goals. The role requires daily travel, outdoor fieldwork, relationship building, resilience, and participation in daily virtual meetings and training.

Generate and manage a local territory by prospecting small and midsized businesses, conducting face-to-face sales meetings, assessing connectivity needs, presenting internet and communications solutions, and meeting sales goals. The role requires pipeline management in Salesforce, daily team meetings, regular follow-up, outdoor fieldwork, local travel, and representing Socket Fiber professionally. Training is provided, with performance-based commission and opportunities for growth.

Generate and manage a local territory of small and mid-sized business prospects through in-person prospecting, networking, and follow-up. Assess customer needs and sell fiber internet, voice, and cloud phone solutions. Maintain the sales pipeline in Salesforce, meet monthly targets, attend daily meetings and training, and represent Socket Fiber professionally. The role requires frequent local travel, outdoor work, walking, and resilience in a commission-driven environment.

Conduct door-to-door residential sales in the Kirksville, Missouri area. Representatives educate homeowners about fiber internet, build rapport, close sales, log activity in a CRM, follow up with leads, coordinate with installation teams, and share field insights. The role requires outdoor neighborhood walking, evening and Saturday availability, travel within 30 miles, and a valid driver’s license. Training is provided, and no prior sales or telecom experience is required.

Generate and manage a local business sales territory through door-to-door prospecting, networking, follow-up, and relationship building. Assess business connectivity needs and sell fiber internet, voice, and UCaaS solutions. Maintain the sales pipeline in Salesforce, meet monthly performance goals, attend daily virtual meetings and training, and represent Socket Fiber professionally. The role requires daily local travel, outdoor work in varied weather, and comfort with commission-based performance expectations.

Provides Tier I technical support to customers by answering questions, troubleshooting service issues, assisting with new user setup, documenting solutions, and escalating problems to higher support tiers. The role also supports the customer service phone queue and collaborates with supervisors and other departments to resolve issues promptly. This is a full-time, in-office position requiring strong communication, computer proficiency, telephone handling, data entry, and multitasking skills.

Conduct door-to-door residential sales in targeted neighborhoods, educate homeowners about fiber internet, build rapport, close sales, log activity in a CRM, follow up with leads, coordinate with installation teams, and share field insights. The role requires outdoor work, evening and Saturday availability, local travel, and a willingness to learn. Training is provided, and compensation includes base pay plus uncapped commission.

Analyze GIS data and OSP designs to evaluate fiber expansion opportunities. Conduct feasibility studies, cost and financial impact analyses, resolve GIS-project discrepancies, prepare reports, and collaborate with engineering, construction, and business teams to support planning and deployment.

Provide phone and email technical support to business customers: troubleshoot issues, document tickets, perform business builds/suspensions/reactivations, ensure router configuration accuracy, route service requests, and contribute to team knowledge base.