Jobs at Socket Telecom, LLC

Manage and validate address and serviceability data for network expansion. Reconcile counts across Construction, Operations, and the MBS billing system; identify discrepancies; track addresses through construction to service-ready status; and produce reports for planning, forecasting, and performance tracking. Collaborate across departments to improve data consistency, data quality, and reporting processes.

Conduct door-to-door residential sales for Socket Fiber by engaging homeowners, explaining fiber internet services, closing sales, recording activity in the CRM, following up with leads, and coordinating with installation teams. The role requires outdoor neighborhood canvassing, evening and Saturday availability, local travel, strong communication, resilience, ethical conduct, and willingness to be coached. No prior sales or telecom experience is required.

Supports the Business Sales team by maintaining Salesforce data and sales reports, preparing quotes, contracts, spreadsheets, and correspondence, assisting customers, and coordinating order, billing, and documentation issues. The role also supports sales presentations, customer events, recruiting activities, interviews, and onboarding. Success requires strong organization, communication, attention to detail, time management, problem-solving, and the ability to manage changing priorities.

Leads Business Customer Support and Business Service Delivery teams for commercial customers. Oversees customer issue resolution, support metrics, service provisioning, installation coordination, order entry, activation, and implementation milestones. Develops team members, processes, performance standards, and corrective actions while coordinating across Sales, Engineering, Network Operations, Customer Support, and external partners.

Analyze GIS data and OSP designs to evaluate fiber expansion opportunities. Conduct feasibility studies, cost and financial impact analyses, resolve GIS-project discrepancies, prepare reports, and collaborate with engineering, construction, and business teams to support planning and deployment.

Provide phone and email technical support to business customers: troubleshoot issues, document tickets, perform business builds/suspensions/reactivations, ensure router configuration accuracy, route service requests, and contribute to team knowledge base.

Field-based sales role selling fiber internet and communication solutions to small and mid-sized businesses. Generate leads via door-to-door prospecting and networking, manage pipeline in Salesforce, meet monthly sales targets, assess customer needs and present tailored broadband, voice, and UCaaS solutions, attend daily virtual meetings, and represent the company in the local market.

Field-based sales role owning a local territory to prospect door-to-door and network with SMBs. Sell Socket Fiber business internet, voice, and UCaaS solutions, manage pipeline in Salesforce, meet monthly sales targets, attend daily virtual meetings, and represent the brand in the community.

Lead retention, expansion, and strategic development of enterprise accounts. Serve as primary contact for C-suite and IT leaders, identify growth opportunities, negotiate agreements, develop account strategies, collaborate with internal teams, and track account performance to drive long-term revenue and customer satisfaction.