Jobs at Socket (socket.dev)

Own technical enablement across Customer Engineering, beginning with Sales Engineering. Build onboarding, hands-on labs, certifications, knowledge bases, deployment guides, competitive materials, and launch-readiness training. Use field feedback from demos, POCs, escalations, and call reviews to improve training and product documentation. Partner with Engineering and Customer Engineering leaders to keep teams current, certify readiness, and scale enablement with AI tools.

Own and resolve technical support tickets for developer and security customers through Zendesk, Slack, and Discord. Troubleshoot GitHub, CLI, API, webhook, JSON, and CI/CD integration issues; reproduce bugs and provide engineering-ready escalations. Create runbooks, troubleshooting guides, and macros, identify recurring issues, support product improvements, and participate in regional, weekend, and holiday on-call rotations.

The VP of Engineering will scale the team from 40 to 80+, design operational systems for planning and decision-making, eliminate bottlenecks, maintain technical credibility, and drive technical strategy while fostering culture and feedback loops.

Partner with Technology leaders on organization design, headcount, talent decisions, compensation, leveling, succession, and performance. Coach managers through feedback, conflict, and performance issues; manage employee relations; lead talent cycles; improve technical hiring practices; identify retention risks; and build scalable People processes with People Ops, Legal, and Finance in a distributed organization.

Commercial Counsel will negotiate high-volume SaaS agreements, partner with sales to accelerate deal cycles, manage risk across liability, indemnity, intellectual property, data protection, and payment terms, and escalate exceptions. The role also involves using contracting systems, AI, and automation to improve legal productivity, developing creative deal structures, and negotiating directly with enterprise customers and their counsel.

Provide technical support to APAC customers through ticket resolution, troubleshooting integrations, analyzing logs and JSON payloads, and reproducing issues. Escalate well-documented bugs to Engineering, explain security and dependency risks, create runbooks and Zendesk macros, and identify recurring issues for Product and Customer Engineering. The role requires developer workflow knowledge, basic scripting ability, strong written communication, Australia-based availability, and rotational on-call participation.

Lead pre-sales technical discussions, demos, and POCs while owning post-sale success and growth for European enterprise accounts. Drive adoption, renewals, and expansions, collaborate cross-functionally, and translate technical capabilities into business value for security and engineering teams.

Own Socket’s product strategy, prioritization, roadmap, and delivery as its first Product Manager. Partner with leadership, engineering, design, Customer Engineering, Sales, developers, and security teams to identify customer problems, define requirements, make tradeoffs, manage commitments, and measure product outcomes. Establish scalable product practices, communicate timelines and priorities, validate solutions with customers, and guide products from discovery through launch.

Lead and grow a Europe-based team of Technical Account Managers responsible for onboarding, adoption, customer health, retention, and technical customer partnerships. Own gross retention outcomes, escalations, post-sales processes, health scoring, QBRs, playbooks, automation, and team performance. Partner with Sales, Product, and Engineering while supporting enterprise customers, reporting business metrics to leadership, and scaling the post-sales function.

Build and scale secure automated patching infrastructure for open-source vulnerabilities. Develop Rust and Unix-based CLI tools, package-manager integrations, APIs, testing tools, and developer-facing remediation workflows. Debug ecosystem-specific issues, contribute to JavaScript, React, and TypeScript frontends, and collaborate with security researchers to deliver certified packages and high-quality patches at scale.

Own post-sale technical success for European enterprise customers. Lead onboarding and integrations across CI/CD systems, build pipelines, IDEs, and internal tooling; troubleshoot production issues using logs and telemetry; conduct architecture reviews, security assessments, workshops, and business reviews; create success plans and scalable enablement materials; and relay customer insights to Product and Engineering.

Manage SMB customer relationships for renewals, upsells, adoption, and long-term success. Partner with Security teams and cross-functional Go-to-Market, Engineering, and Professional Services groups. Run quarterly health checks, support customer lifecycle experiences, exceed renewal and upsell targets, provide product feedback, and communicate with stakeholders including C-suite leaders. Travel for customer and company meetings as needed.

Lead and develop a team of Commercial Technical Account Managers responsible for onboarding, adoption, customer health, retention, escalations, and technical customer partnerships. Improve post-sales systems including segmentation, health scoring, QBRs, playbooks, automation, and digital-touch programs. Report retention and team performance to leadership, collaborate with Product and Engineering, and support strategic customer and company meetings.

Leads and develops an enterprise Technical Account Management team responsible for onboarding, adoption, customer health, retention, escalations, and technical partnerships. The role improves post-sales systems, including segmentation, health scoring, playbooks, QBRs, automation, and digital-touch programs. It owns retention and adoption outcomes, supports enterprise customers, communicates insights to Product and Engineering, and reports performance to leadership. The manager also supports customers directly when needed and travels for customer and company meetings.

Own post-sale success for commercial customers by leading technical onboarding, configuring integrations across CI/CD systems and developer tools, troubleshooting production issues, conducting architecture reviews, and driving product adoption. The role manages customer relationships, QBRs, success plans, workshops, and technical support while partnering with Sales, Product, and Engineering to resolve issues and improve scalable customer-success programs.

Own post-sale success for enterprise customers by leading technical onboarding, configuring integrations across CI/CD systems and developer tooling, troubleshooting production issues, conducting architecture reviews and enablement sessions, and driving adoption. Partner with account executives on renewals and expansions while gathering customer feedback for Product and Engineering. The role requires strong technical customer-facing experience, code literacy, SaaS integration knowledge, and comfort working with developers, security teams, and executives.

Own Socket’s compliance program as an engineered system, including SOC 2 Type II, ISO 27001 certification, continuous evidence automation, risk and vendor risk management, customer assurance artifacts, and the trust portal. Evaluate AI governance frameworks and lead compliance platform decisions. Report to the CISO, establish the GRC function, and hire and manage a customer trust teammate.

The Sales Engineer will liaise with customers, provide technical support in pre-sales, lead product demonstrations, and communicate feedback to internal teams. They will also assist with customer integrations and drive post-sales success.

Lead and grow a high-performing engineering team, partner with stakeholders to ensure the right problems are solved, guide technical decisions and architecture, improve processes and remove bottlenecks, balance long-term investments with near-term delivery, and foster ownership and continuous improvement in a remote, distributed environment.

Lead a team of Account Executives, ensure quota attainment, manage pipeline reviews, and improve team execution in B2B SaaS sales.