Teams at Snoonu

Lead and deliver process improvement initiatives across operations, customer experience, and support. Map, redesign, and optimize end-to-end processes using Lean Six Sigma and Kaizen. Define KPIs, track performance, apply VoC and data analysis, implement scalable improvements (supply, drivers, restaurants), coach teams, and drive adoption of automation and AI to reduce handle times and improve quality, scalability, and cost efficiency.

Lead day-to-day cybersecurity operations: translate strategy into execution across SecOps, vulnerability management, incident response, application/cloud/identity security, compliance, reporting, and team leadership to ensure timely remediation and operational resilience.

Lead SEO and ASO strategy for Qatar, Oman, Kuwait, and Bahrain: conduct technical site audits, keyword research, metadata and creative optimization for app stores, coordinate with product and local teams, share insights with UA analysts, and create scalable SEO/ASO playbooks to drive organic discovery across multiple markets.