Jobs at Smokeball

Own the Personal Injury product area from customer discovery and strategy through delivery and iteration. Build relationships with US personal injury firms, lead interviews and usability testing, prioritize the roadmap, create wireframes and AI-assisted prototypes, and partner with Australia-based engineering teams. Support backlog planning, launches, adoption tracking, and continuous improvement while mentoring other product managers and collaborating across Sales, Customer Success, Support, and executive stakeholders.

Leads and coaches a team of up to six outbound SDRs responsible for generating qualified pipeline. Owns performance against meetings, opportunities, pipeline, and conversion goals; develops cold-calling, multichannel prospecting, account-based strategies, and messaging; partners with AEs; recruits and develops SDR talent; and maintains Salesforce and Outreach reporting discipline. The role also drives practical use of Claude and other AI tools for research, personalization, coaching, and productivity.

Lead the strategy, development, and expansion of strategic partner programs, including 30+ bar association relationships. Responsibilities include sourcing and negotiating new partnerships, managing contracts, building scalable program operations, setting revenue targets, coordinating partner marketing and education, maintaining relationships, and analyzing ROI. The role combines business development, sales, partner management, and market expansion in the LegalTech and Legal AI space.

Provides senior-level support for Archie, an AI-powered legal practice management tool. Responsibilities include escalating and resolving complex client issues, reproducing problems, identifying root causes, maintaining Zendesk tickets, creating troubleshooting documentation, monitoring trends, and partnering with product and engineering leaders on solutions. The role also guides support specialists, improves workflows, and contributes to response times and client satisfaction across integrated and standalone products.

Manage post-sale client success for legal practice management software customers, including onboarding, product adoption, training, billing support, health monitoring, strategic check-ins, escalations, and expansion readiness. Collaborate with Sales and Product teams, relay client feedback, improve self-service experiences, create enablement content, and document interactions in CRM and customer success platforms.

Leads onboarding, implementation, data migrations, client training, and support for a SaaS company. Owns time-to-value, go-live, adoption, service levels, client satisfaction, data quality, and operational improvement. Builds and manages teams across multiple client-facing functions, develops scalable processes, oversees headcount and performance, and partners with Sales, Client Success, Product, and Engineering to improve client outcomes and influence product priorities.

Own sales reporting and analytics, including Salesforce dashboards, pipeline analysis, forecasting, conversion metrics, and executive business reviews. Partner with Sales Leadership and Revenue Operations to improve CRM data quality, document processes, automate manual reporting, and identify business trends, risks, and opportunities. Support Account Executive and SDR teams with actionable insights, operational improvements, and ad hoc analysis while leveraging AI tools to increase productivity.

Manage a portfolio of small legal-firm SaaS customers, building trusted relationships and helping clients achieve value from Smokeball. Monitor account health, drive product adoption, identify upsell and expansion opportunities, mitigate risks, negotiate renewals, respond to inquiries, and develop customer advocates. The role is hybrid in Chicago and may include local client travel.

Owns client lifecycle marketing strategy and campaigns to drive product adoption, usage, retention, and lifetime value. Responsibilities include managing client communications, creating case studies and testimonials, running referral and review campaigns, hosting product webinars, and developing client advocacy initiatives. The role collaborates with Client Success and Product Marketing, manages feedback loops, and measures campaign performance using data and KPIs.