Teams at Smokeball

Manage a portfolio of small legal-firm SaaS customers, building trusted relationships and helping clients achieve value from Smokeball. Monitor account health, drive product adoption, identify upsell and expansion opportunities, mitigate risks, negotiate renewals, respond to inquiries, and develop customer advocates. The role is hybrid in Chicago and may include local client travel.

Owns client lifecycle marketing strategy and campaigns to drive product adoption, usage, retention, and lifetime value. Responsibilities include managing client communications, creating case studies and testimonials, running referral and review campaigns, hosting product webinars, and developing client advocacy initiatives. The role collaborates with Client Success and Product Marketing, manages feedback loops, and measures campaign performance using data and KPIs.

The Sales Development Representative at Smokeball will engage with law firms through outbound calls and emails, qualify leads, and maintain client relationships to drive sales.