Jobs at SmarterDx

Serve as first point of contact for clients, troubleshoot and resolve application and workflow issues, own tickets from intake to resolution, escalate when needed, communicate status clearly, and maintain product knowledge to proactively prevent and resolve problems.

Lead and scale the SmarterDenials product line by defining vision and roadmap, managing and mentoring PMs, collaborating with engineering, data science, design and client success, engaging customers for feedback, and tracking KPIs to drive clinical and commercial outcomes.

Own and evolve the AWS and Kubernetes platform, build Terraform modules, Helm charts, and GitHub Actions workflows, enhance platform capabilities with Go/Python, implement monitoring and runbooks, ensure secure CI/CD and data segregation, and support Node.js/React/Next.js engineering teams.

Design, build, and launch backend services to process and analyze clinical data at scale. Collaborate cross-functionally, enforce secure coding and privacy, support production systems, and drive technical improvements.

Lead a portfolio of enterprise health system clients to drive implementation, adoption, and value realization of AI-powered clinical documentation. Build executive and clinical relationships, run governance and business reviews, coordinate cross-functional teams, monitor adoption and outcomes, advocate client needs to Product, and support renewals and account growth.

The Staff Machine Learning Engineer will develop and maintain MLOps tools, optimize model performance, and collaborate on ML system architecture with a focus on enhancing developer experience.