Teams at SmarterDx

Serve as first point of contact for clients, troubleshoot and resolve application and workflow issues, own tickets from intake to resolution, escalate when needed, communicate status clearly, and maintain product knowledge to proactively prevent and resolve problems.

Lead and scale the SmarterDenials product line by defining vision and roadmap, managing and mentoring PMs, collaborating with engineering, data science, design and client success, engaging customers for feedback, and tracking KPIs to drive clinical and commercial outcomes.

Own and evolve the AWS and Kubernetes platform, build Terraform modules, Helm charts, and GitHub Actions workflows, enhance platform capabilities with Go/Python, implement monitoring and runbooks, ensure secure CI/CD and data segregation, and support Node.js/React/Next.js engineering teams.