Teams at Smarter Technologies LLC

Research, resolve, and follow up on clients' accounts receivable and healthcare claims. Process transactions per SOP, review aged accounts, appeal unpaid or denied claims, respond to correspondence, meet production and accuracy targets, escalate issues, and support collections and client/customer inquiries.

Identify, engage, and qualify healthcare prospects for revenue cycle management and outsourcing services. Execute outbound campaigns, conduct discovery, document interactions in CRM, schedule qualified meetings for sales executives, and support sales and marketing initiatives while meeting KPIs and maintaining pipeline health.

Handle inbound/outbound calls to resolve billing, claims, eligibility, authorization, payment, and denial issues. Research and correct unpaid/denied claims, use payer portals and practice management/EMR systems, document interactions, meet productivity and quality targets, ensure HIPAA compliance, and escalate complex issues.