Serve as a trusted technical advisor for partners and customers: lead technical discovery, deliver tailored demos, design POCs, support pre-sales evaluations, collaborate with Sales/Product/Customer Success, and represent SmartBear at events (approx. 5% travel).

Manage end-to-end renewal lifecycle for a portfolio of accounts to achieve retention targets. Build trusted advisor relationships, drive product adoption and expansion, monitor customer health, and collaborate with Sales, Customer Success, Finance, and Support to minimize churn and maximize license utilization.

Design, develop, and execute automated test scripts (Java + Selenium WebDriver); perform functional, regression, smoke, and API testing; maintain automation frameworks and test reports; log defects and collaborate with developers in Agile/Scrum sprints to improve test coverage and execution speed.

Manage and optimize digital-first customer success programs for scaled segments. Drive onboarding and adoption using product usage data, lifecycle insights, automated journeys, and AI-enabled personalization. Monitor health signals, engage via digital channels, escalate to high-touch teams, and collaborate with Product and Marketing to align education and engagement strategies.

Manage enterprise sales cycles targeting Fortune 1000 organizations, driving account growth, engaging senior leaders, and collaborating with cross-functional teams for customer success.

As a Renewals Advisor, you will develop customer relationships, drive product adoption, and ensure account retention and growth through sales enablement strategies.

Lead and coach a team of Customer Success Managers to drive customer retention and long-term value, translating strategy into scalable execution while collaborating with cross-functional teams.

Develop backend services and REST APIs in Java using Spring Boot. Design, implement, and enhance systems, write automated tests, participate in Agile/SCRUM, and collaborate with stakeholders to deliver high-quality software.

Design, build, and maintain scalable, observable cloud infrastructure across AWS, GCP, and Azure. Own CI/CD workflows (GitHub Actions, Jenkins), implement infrastructure-as-code, automate deployments, ensure security and networking best practices, and mentor junior engineers.

The Sales Development Representative will qualify leads and execute marketing campaigns while collaborating with Account Executives to generate sales opportunities. Responsibilities include high-volume outreach and receiving training on sales skills.

As a Product Security Engineer, you will promote security in product processes, assess vulnerabilities, and collaborate with teams on security best practices.

Administer the operations of SmartBear's Atlassian partner programs, ensuring compliance, maintaining partner records, and coordinating with internal teams for transactions and performance reporting.

The Product Security Engineer will advocate for security in product processes, validate security posture, conduct security reviews, and support vulnerability management.

The Senior Product Security Engineer advocates for security, works with teams to identify weaknesses, and leads security practices throughout the product lifecycle.

The Senior C++ Software Engineer will develop and maintain testing tools, collaborate with teams on backend functionalities, and ensure code quality through reviews and testing.

The Sales Development Representative at SmartBear qualifies inbound leads, conducts outreach, and collaborates with Account Executives to generate sales pipeline while receiving ongoing training to enhance sales skills.

As a Junior QA Engineer, you will assist in software testing, perform manual and automated testing, and collaborate with senior engineers to ensure product quality.

As a Renewals Advisor, you will build strong customer relationships, drive account retention and growth, and maximize product utilization through effective consultation and support.

Lead and manage a team of technical writers, overseeing documentation strategy and driving content quality improvements while collaborating with stakeholders to enhance product adoption.

The Customer Marketing Manager drives customer advocacy and lifecycle marketing, collaborating across teams to enhance engagement and optimize retention programs.