Jobs at Smart Circle International

Coordinate new client campaign launches from onboarding through pilot and production. Manage action items, timelines, meetings, documentation, SOPs, dashboards, CRM and project management tools. Support field teams and cross-functional partners through communication, reporting, training materials, eligibility verification, troubleshooting, and risk escalation. Handle multiple time-sensitive client projects while maintaining accurate campaign information and ensuring launches stay on schedule.

Leads commercial performance analysis, forecasting, financial modeling, KPI reporting, and scenario analysis for client accounts and sales organizations. Presents insights and recommendations to senior leadership, partners with business owners to improve profitability and close performance gaps, and validates financial assumptions and reporting accuracy. Builds executive dashboards in Excel and Tableau while supporting responsible AI use and data security.

Coordinate IT department operations, including vendor and contract management, subscription renewals, spend tracking, invoice reconciliation, helpdesk ticket monitoring, SLA follow-up, documentation, dashboards, and cross-team logistics. The role supports budget oversight, vendor due diligence, process improvement, and ad hoc operational projects while working across technical and non-technical teams.

Provide day-to-day account and campaign support for assigned clients across field, retail, and B2B channels. Manage communications, onboarding/offboarding, asset and incentive management, leads/permits, troubleshooting, and compliance. Coordinate with field teams and internal partners (Analytics, Finance, Compliance, Legal) to track KPIs, spot expansion opportunities, maintain SOPs and documentation, and keep projects on schedule using CRM, dashboards, and project management tools.

Supports home services campaign execution by coordinating client communications, onboarding, asset management, leads, permits, incentives, compliance, troubleshooting, and escalations. Collaborates with analytics, finance, legal, compliance, sales offices, and other partners to maintain service quality and client satisfaction. Tracks KPIs, expansion opportunities, offers, and product updates while maintaining SOPs, action logs, and program documentation. Uses CRM, reporting, project management, and AI-assisted tools to improve accuracy and efficiency.

Manage compliance cases using Salesforce, analyze data to detect anomalies, document findings, lead compliance calls, maintain client-field feedback loops, participate in system enhancements, and follow AI and data security best practices to support sales network integrity.

Serves as a strategic finance partner to executive and sales leadership, using financial models, pro forma P&Ls, forecasting, compensation analysis, KPI dashboards, and scenario planning to guide profitability and resource-allocation decisions. The role challenges assumptions, identifies performance gaps, and makes data-driven recommendations in real time. It requires strong Excel skills, analytical judgment, independent thinking, and comfort operating in fast-paced, ambiguous environments.