Teams at SMA Support Services

Design, build, and maintain Voice AI and GoHighLevel CRM automations for lead qualification, appointment setting, follow-ups, routing, and reactivation. Configure workflows, telephony, APIs, webhooks, pipelines, calendars, and integrations. Optimize prompts and conversational flows, analyze transcripts and performance metrics, troubleshoot technical issues, implement privacy safeguards, document solutions, and collaborate with business stakeholders to improve automation and conversion outcomes.

Prepare financial statements, budgets, forecasts, tax filings, payroll, and cash-flow reports. Manage accounts receivable, accounts payable, job costing, project profitability, internal controls, financial systems, insurance risks, and banking relationships. Support roofing project managers with financial guidance, monitor project performance, and provide strategic insights for business growth. The role also includes maintaining compliance, coordinating audits, and performing additional accounting duties.

Manage AWS services, automate tasks using Python scripts, support AI model training and data handling, and document workflows.