Teams at SMA Support Services

Own end-to-end onboarding for agency and reseller partners onto a white-label Voice AI platform. Responsibilities include discovery, account and branding setup, Voice AI agent deployment, CRM and calendar integrations, automation workflows, phone provisioning, A2P registration, billing configuration, testing, training, documentation, troubleshooting, and launch tracking. The specialist serves as the primary partner contact, monitors onboarding metrics, gathers feedback, and ensures privacy, consent, recording, and TCPA compliance.

Design, build, and maintain Voice AI agents for inbound and outbound calling. Configure conversational flows, prompts, telephony, A2P compliance, carrier reputation, CRM integrations, automations, reporting, and API connections. Join client and sales calls, demonstrate solutions, troubleshoot technical issues, analyze transcripts and call metrics, and optimize agent performance, latency, accuracy, and conversion. Document configurations and collaborate with cross-functional teams on scalable Voice AI implementations.

Provide client support in a BPO setting, handling appointment setting and customer-service tasks. Must work graveyard shift, train immediately, and operate from a ready home office with required equipment and stable internet.