Jobs at Sleeper

Provide customer support across email, chat, and social media; assist with onboarding, resolve bugs and usability issues, gather and prioritize product feedback, and communicate customer insights internally. The role requires empathy, strong problem-solving, product knowledge, excellent written and verbal communication, creative thinking, and availability for weeknight and weekend shifts.

Conduct quantitative and qualitative UX research to understand user needs and inform product decisions. Apply statistics and experimentation principles, collaborate cross-functionally with design, engineering, and product teams, and work effectively in a fast-paced environment. Experience with analytics dashboards, remote testing, and survey tools is beneficial. The role is based in San Francisco.

As a content curator, you'll create and manage a sports community for a specific team, providing engaging content, responding to user queries, and ensuring a positive atmosphere within the Sleeper app.

Create and manage TikTok content for a specific NFL team, posting 5-7 videos weekly, and maintaining community engagement.

The AI Content Creator will produce AI-generated short-form content, manage social accounts, and iterate based on performance data, collaborating with the growth team.