Teams at Skyward IT Solutions, LLC

Create and maintain SOPs, user guides, knowledge base articles, and technical documentation for an enterprise AI platform and data-governance program. Produce recurring reports, organize source-of-truth materials, simplify complex information, and ensure documentation meets Section 508 and plain-language standards. The role requires strong writing, editing, reporting, and documentation skills while supporting a federal agency client.

Leads enterprise AI-service help desk support for CMS stakeholders, managing the support queue, ensuring high-quality responses, mentoring staff, creating playbooks and SOPs, maintaining knowledge bases, supporting UAT and smoke testing, and communicating user feedback to product and engineering teams.

Develop and maintain SQL-based data views, ETL workflows, and cloud data warehouse processes supporting CMS healthcare research data. Ingest new data sources, optimize database performance, document business logic, support production data loads, and collaborate with analysts, technical leads, and CMS partners. The role also involves data quality, monitoring, permissions, recovery, troubleshooting, and occasional off-hours or weekend production support.