Jobs at Skift

Provide front-line customer support for subscriptions, memberships, and events. Manage inbox, troubleshoot account/login issues, handle billing and payments, conduct outreach to attendees and members, maintain records, and collaborate with internal teams to improve processes and retention.

Lead sponsor-funded quantitative research and translate findings into high-impact branded content. Design surveys, analyze data, write/edit multi-format editorial assets, manage freelancers, collaborate on pre-sale strategy, liaise with sponsors, and moderate live/virtual events while responsibly using AI tools to accelerate workflows.

Build and own Skift's core executive database (the "Skift 5000"); deduplicate, enrich, and tier contacts; own HubSpot CRM and fix pipelines; integrate Recurly, Stripe, and MySkift to unify subscription data and track NRR; create automated dashboards and playbooks for revenue teams; train internal teams and partner with CFO/CPO on controls and platform integrations.

Manage day-to-day sales operations: contract generation and routing, HubSpot CRM data hygiene, lead vetting and assignment, pipeline reconciliation, revenue reporting, and digital campaign support. Document processes and coordinate across Sales, Studio, Product, and Finance to ensure accurate revenue tracking and smooth campaign execution.

Cover Southeast Asia travel industry with fast-paced daily reporting, breaking news, investigative enterprise stories, and analysis. Develop sources, file time-sensitive copy, collaborate across time zones, travel to industry events, and use WordPress and remote tools to publish and edit content.

Lead large, complex advisory engagements end-to-end for travel clients, drive business development and high-value proposals, represent Skift Advisory as a thought leader, mentor senior strategists and associates, and build repeatable methodologies to scale the practice and deliver high-impact, data-driven strategic recommendations.

Lead creation and delivery of sponsored MICE content: write and manage multi-format editorial, use AI for ideation, support pre-sale proposals, handle client communications, and research/script and moderate live and virtual events for meetings and events audiences.

Lead end-to-end analytical workstreams for global travel clients: conduct research, analyze quantitative and qualitative data, run workshops and interviews, produce high-quality PPT/Excel deliverables, manage stakeholder communications, ensure zero-defect outputs, mentor associates, and develop subject-matter expertise.