Jobs at Sitemate

Manage a portfolio of SMB customers after sale, leading onboarding, activation, training, adoption, and retention efforts. Monitor account health, identify risks and expansion opportunities, recommend best-practice workflows, and share customer feedback internally. The role requires proactive relationship management, clear communication, strong prioritization, problem-solving, process discipline, and collaboration with Sales, Account Management, Support, and Product. It is suited to someone early in their technology career with customer-facing experience and an interest in SaaS.

Leads Sitemate’s global People Operations function, including payroll, employee lifecycle, talent acquisition, IT provisioning, compliance, and people programs. Builds systems, AI agents, automations, frameworks, and self-service playbooks to reduce manual administration. Partners with Finance, Legal, the CEO, and department leaders on workforce planning, compensation, leveling, performance, engagement, promotions, and organizational design. Manages and develops a two-person team while handling complex employee relations and setting operational standards, SLAs, and KPIs.

Own the employee lifecycle across four entities, including multi-jurisdiction payroll, onboarding, offboarding, HRIS data, performance cycles, engagement surveys, compensation reviews, policies, and People programs. Build scalable, documented processes, automate manual work using AI and workflow tools, maintain compliance, coordinate with Finance, manage vendors, and support a distributed workforce.

Leads Sitemate’s global People Operations function, including payroll, employee lifecycle, talent acquisition, IT provisioning, people programs, and a two-person team. The role will redesign People Operations for an AI-native, high-growth environment by architecting systems, building automations and AI agents, creating self-service playbooks, managing employee relations and compliance, and overseeing performance, engagement, compensation, calibration, promotions, and organizational design.

Own end-to-end People Operations across multiple international entities, including payroll, onboarding, offboarding, HRIS data, performance cycles, engagement surveys, compensation reviews, policies, and employee programs. Build scalable processes, document workflows, maintain compliance across jurisdictions, reconcile with Finance, manage vendors, and automate manual work using AI and operational tools. The role supports a rapidly growing distributed technology company and requires strong attention to detail, organization, and judgment.

Qualify and route inbound leads across self-service and inside-sales channels through phone, email, live chat, and internal tools. Engage prospects, book and complete product demonstrations, maintain organized lead data, and meet monthly performance targets. The role requires strong communication, prioritization, resilience, and comfort with high-volume, KPI-driven work. Experience with CRMs, health scoring, live chat, knowledge bases, and digital customer meetings is preferred. Successful performance can lead to an Account Executive role within 9 to 12 months.

Qualify and route inbound leads through self-service and inside-sales channels using phone, email, live chat, Slack, and Salesforce. Engage prospects, handle objections, and book completed product demonstrations while meeting monthly performance targets. The role requires strong communication, organization, prioritization, resilience, and rapid learning in a KPI-driven SaaS environment. Successful representatives can progress to Account Executive within 9–12 months based on performance.

The Commercial Account Executive owns inbound-qualified SaaS opportunities through discovery, demonstrations, proposals, negotiation, and close. Responsibilities include managing multiple sales cycles, maintaining Salesforce pipeline hygiene, forecasting accurately, achieving new ARR targets, and identifying expansion opportunities during the first nine months of customer ownership. The role collaborates with SDRs, CSMs, AMs, Marketing, Product, and Engineering while serving construction and engineering clients.

Own Sitemate’s product-led growth function across acquisition, activation, retention, referral, and revenue. Lead funnel instrumentation, experimentation, product signals, AI adoption, growth planning, and organizational design while managing three engineers. Partner closely with Marketing, GTM, Product, Engineering, Operations, and the CEO to identify funnel constraints, improve conversion, establish KPIs and SLAs, and build scalable growth infrastructure and operating processes.

Leads and scales Sitemate’s European go-to-market organization of approximately 20 people across sales development, account executives, account management, and customer success. Responsibilities include improving funnel conversion, coaching teams, developing GTM processes and playbooks, forecasting, recruiting, onboarding, analyzing performance, reducing churn, expanding accounts, and collaborating with marketing. The role focuses on transitioning a startup sales organization into systematic scale-up operations across multiple European markets.

Leads a team of 3–4 sales contributors while serving as a player-coach. Responsibilities include coaching Account Executives and Account Managers, reviewing pipelines, running meetings and call reviews, conducting demos, closing deals, supporting negotiations, aligning with leadership on Oceania sales performance, and assisting with hiring and onboarding. The role emphasizes execution of sales playbooks, team development, culture, accountability, and mid-market customer engagement.

Lead Sitemate’s global marketing and demand generation function across performance marketing, SEO and AEO content, product marketing, design, social media, and marketing operations. Own pipeline and MQL performance, attribution, conversion tracking, paid acquisition, marketing infrastructure, AI adoption, organizational design, budgeting, and executive alignment. Coach function leads while remaining directly involved in campaign, content, channel, and tooling decisions.

Own inbound-qualified SMB sales opportunities from first engagement through close, managing discovery, product demonstrations, follow-up, commercial discussions, forecasting, and quota attainment. Maintain Salesforce pipeline hygiene while running multiple concurrent sales cycles. Collaborate with SDRs, CSMs, and account managers on handoffs, cross-sell, and license expansion during the first six months of customer ownership.

Manage a portfolio of SMB customers post-sale, leading onboarding, activation, training, adoption, and ongoing customer education. Monitor account health, identify churn risks, recommend best-practice workflows, and surface expansion opportunities. Maintain clear follow-ups and Salesforce records while partnering with Sales, Account Management, Support, and Product. The role requires proactive relationship management, problem solving, prioritization, consultative communication, and comfort working within structured processes in a fast-paced SaaS environment.

Qualify and route inbound leads through self-service and inside-sales channels using phone, email, live chat, Slack, and Salesforce. Engage prospects, book and complete product demonstrations, and meet monthly performance targets. The role requires strong communication, organization, prioritization, resilience, and comfort working in a fast-paced, KPI-driven SaaS environment. It offers structured development and a potential progression to Account Executive within 9 to 12 months based on performance.

Qualify and route inbound leads through self-service and inside-sales channels using phone, email, live chat, Slack, and Salesforce. Engage prospects, book and complete product demonstrations, maintain organized pipelines, and meet monthly performance targets. The role requires strong communication, task prioritization, resilience, relationship-building, and rapid learning in a structured, KPI-driven SaaS environment, with potential progression to Account Executive within 9–12 months.

Leads engineering team execution and people management, including sprint capacity planning, milestone estimation, delivery tracking, risk escalation, blocker removal, performance management, career development, and engineering process quality. Partners with product and design leaders on priorities and trade-offs while collaborating with the Tech Lead on technical standards. Communicates delivery status and supports distributed teams in a fast-growing, AI-influenced product environment.

Own technical direction, architecture, engineering standards, and code quality for a product team while remaining hands-on. Drive RFCs, technical initiatives, production issue diagnosis, observability improvements, mentoring, and risk management. Collaborate with engineering management and product design to balance customer outcomes, quality, and delivery speed across frontend, backend, and mobile systems. Establish standards for AI-assisted development and ensure reliable, production-ready software.