Teams at Sitemate

Own inbound-qualified SMB sales opportunities from first engagement through close, managing discovery, product demonstrations, follow-up, commercial discussions, forecasting, and quota attainment. Maintain Salesforce pipeline hygiene while running multiple concurrent sales cycles. Collaborate with SDRs, CSMs, and account managers on handoffs, cross-sell, and license expansion during the first six months of customer ownership.

Manage a portfolio of SMB customers post-sale, leading onboarding, activation, training, adoption, and ongoing customer education. Monitor account health, identify churn risks, recommend best-practice workflows, and surface expansion opportunities. Maintain clear follow-ups and Salesforce records while partnering with Sales, Account Management, Support, and Product. The role requires proactive relationship management, problem solving, prioritization, consultative communication, and comfort working within structured processes in a fast-paced SaaS environment.

Qualify and route inbound leads through self-service and inside-sales channels using phone, email, live chat, Slack, and Salesforce. Engage prospects, book and complete product demonstrations, and meet monthly performance targets. The role requires strong communication, organization, prioritization, resilience, and comfort working in a fast-paced, KPI-driven SaaS environment. It offers structured development and a potential progression to Account Executive within 9 to 12 months based on performance.